Why there is some unreadable words?

https://drive.google.com/file/d/1UYuEdp6BsZiZgjT_KEh8ewSF6YbbG1i1/view?usp=share_link
https://drive.google.com/file/d/1SkbegJ9V2kONoJPVoycT22bSl0ykZVaw/view?usp=share_link

I have changed the font yesterday. The Montserrat font is downloaded from Google Fonts, converted it into woff and woff2, uploaded to custom fonts, changed the setting in basic fonts and advanced fonts.

It works normal on desktop. But not on the mobile (these 2 screenshots from my iPhone).

Hello,

Sorry to hear about the inconvenience but can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.1.4 and the Core version running is 1.0.36. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. If this doesn’t work for you then once also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.

If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards.

Theme and Core plugin are up to date.
Tried to deactivate all plugins, remain the core plugins, unreadable text is still there.
Please help.
Thanks!

Another problem related to font:
https://prnt.sc/m5fgm2pI6Kyd

I have uploaded the Montserrat font to the custom font section in the theme setting. Why it is still in a “remote” status? Is it normal? Shouldn’t be in a “Local” status?

Hello,

Sorry to say but we have visited the Product page of your Site and can’t seem to find any unreadable text that you referenced. Could you please share the exact URL on which the issue is appearing for better understanding?

Whereas, regarding the status of the Font to have Local, did you make sure to have carefully followed all the guidelines defined here in the concerned Documentation: https://xtemos.com/docs-topic/how-to-upload-custom-fonts/?

Best Regards.

I have changed the font from Montserrat to Lato. The unreadable words are gone.
But the font remote issue cannot be fixed.
Remote font 1: https://prnt.sc/b-Td609010Lo
Remote font 2: https://prnt.sc/YmMEN2tpMwV5
Is it a normal situation?

Hello,

As we can see, the Lato font on your website is loaded locally and not from the Google domain. Here is a screenshot https://gyazo.com/5469f578d8261b7a8fe231e3b6275468

Kind Regards

[Author]

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