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Widget not working correctly

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #613181

    iskandernow
    Participant

    Hello. There was a problem. The WOODMART WooCommerce Layered Nav widget does not work correctly.
    It is not possible to assign an attribute to a separate product category. In the last 3-4 versions, the widget does not work correctly.
    In older versions of the theme, the widget had a drop-down list. Now it is gone.

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    #613187

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #613606

    iskandernow
    Participant

    Hello. I have not disabled all plugins as this widget is used for woocommerce attributes.

    Please make changes through a child theme as when updating the theme the changes made may be overwritten.

    #613669

    Artem Temos
    Keymaster

    Thank you for the report. This bug will be fixed in our next update, probably next week.

    Kind Regards

    #615014

    iskandernow
    Participant

    Hello. Can I find out more exact dates when the widget will be fixed? On the comments page (https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/20264492/comments) in response to one of the questions they wrote that the next update will be released in 2-3 months. Sorry, but I don’t have that much time to wait. The site needs to be launched in a couple of weeks.

    #615421

    Artem Temos
    Keymaster

    Hello,

    We are going to release our 8.0.1 version in a few days, which will include the fix for this issue.

    Kind Regards

    #616356

    iskandernow
    Participant

    Hello. The update has been released. The widget visually looks fine, but it is not possible to select a specific category. The error has not been fixed.

    #616464

    Artem Temos
    Keymaster

    To fix this issue, try to add the following code snippet to the Custom CSS area in Theme Settings.

    .wp-customizer .select2-container--xts {
    	z-index: 500001;
    }
    #616595

    iskandernow
    Participant

    Hello. This did not solve the problem.

    #616663

    Artem Temos
    Keymaster

    It seems like you revoked our admin access and we can test it on your website now. Could you please restore the access?

    #616708

    iskandernow
    Participant

    I have restored access to my account. The login details are the same.

    #616718

    Artem Temos
    Keymaster

    As we can see, you didn’t paste the code to the custom CSS section https://monosnap.com/file/swvgrD4Jqp6L8TZ8omnJOcYhk2xIa1

Viewing 12 posts - 1 through 12 (of 12 total)