Home Forums WoodMart support forum Wishlist and Compare not working on mobile/ tablet

Wishlist and Compare not working on mobile/ tablet

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #442105

    pdlretail
    Participant

    As above. Works fine on PC/ laptop.

    #442164

    pdlretail
    Participant

    FYI. Settings are correct for mobile. I’m using WPRocket and have added following to never cache pages.
    /wishlist/
    /wishlist/(.*)
    /compare/
    /compare/(.*)

    #442240

    Hello,

    Sorry to hear about the inconvenience but can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.0.4 and the Core version running is 1.0.35. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

    If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. If this doesn’t work for you then once also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.

    If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

    Best Regards

    #442255

    pdlretail
    Participant

    Hello, that has not worked. I will provide login details in private content area.

    #442473

    Hello,

    The compare and wishlist page is working fine when the user logged but not working for the logged users. So it means there is a cache issue from the server or site. Please remove all sorts of cache from the server and site then check the site, I am sure your issue will be solved.

    Best Regards.

    #442840

    pdlretail
    Participant

    Hello,
    Cleared cache from server (hosted on WPEngine) and from site (WP Rocket). Opened up a private tab and still does not work

    #442983

    Artem Temos
    Keymaster

    Hello,

    We see that these pages are still cached by your server. They are already in the exception list in WP Rocket settings so it doesn’t cache them. But you need to exclude them from your server cache as well.

    Kind Regards

Viewing 7 posts - 1 through 7 (of 7 total)