Wishlist / Compare Issues: Page Empty or Permanent products

Hi!
I have an issue with Wishlist and Compare Functions

The first issue is that sometimes when I add a product to the Wishlist or Compare page, the widget counter in heading show the right number, but the page is empty, you can see it here:
https://www.loom.com/share/8aa2a5f61dcf4a1a9577d8412759b6ed

And the second is, that after I on/off that funtions from the theme settings, now the previously products added are permanent in the wishlist or compare pages for all browser, I mean, as you can see in the next video, I first tested it in Chrome and after opened a Edge Browser and clean all cookies, but the content is the same:
https://www.loom.com/share/f869aeb40b2d4d7785ce1ee7852f4069

I test it in a clean Woodmart Theme Installation, I share with you the access below, feel free to enter

Thanks you

Hello,

There is an issue with the 3rd party plugins. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know so I will check and give you a possible solution.

Best Regards.

Hello! I have already deactivated all plugins, and only kept: Woodmart Core, and WooCommerce, but the problem is the same

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Hello,

Your issue has been resolved. I have visited your site activated the elementor plugin and activate the parent theme and change the permalink it is working fine:
SCreenshots for clarification:
https://ibb.co/rFYmwkt
https://ibb.co/2WV5jrT

Best Regards.

Hi! The problem is still not solved.

Please watch this video:
https://www.loom.com/share/f501b08ed6f5401b940b14e952a1af5c?sid=56432219-dadf-48d5-a115-5350962dfcf3

As you can see, if I open the website in an incognito tab (to make sure cookies are clear) and add products to the wish list or compare page, and then open another browser like Edge, that browser has the same content as above, even if I open the website on my phone, they have the same products on the wish list/comparison pages.

Also, I can’t remove the products from those pages.

___

On the other hand, I think a good solution does not involve changing the parent theme or changing the permalink type, because that will affect my production website a lot, as it will break all my links and my clients won’t have access to them. Also on my production website, I have some customizations in Woodmart Child that will lost if I change the theme.

Appreciate if you can check this issue in detail.

Hello,

I have checked your site again and it is working fine. Sometimes, outdated or cached files can cause display issues. Check back your site after completely clearing the browser cache.
Video for clarification:
https://youtu.be/ijnIt77sR1s

Best Regards.

Hi! The issue still is there.

In your video, you are not doing the same things that I showed you in this video:
https://www.loom.com/share/f501b08ed6f5401b940b14e952a1af5c?sid=56432219-dadf-48d5-a115-5350962dfcf3

For example: You are not removing all products from the Wishlist or Compare Pages, and then reloading the page to see if the products still appear, and you are not opening another browser to see if the same products appear in the other browser.

I already tried cleaning the cache, cleaning the cookies, and opening the website on other devices, and the issues still affect the website.

So, I don’t know what to do, my clients are having problems with their production website, since the last updates of the Woodmart theme introduced this issue.

Please, let me know if you can’t fix it so I can start considering other solutions on my own in order to change the Woodmart theme.

Hello,

There is no issue from the theme or site, the issue is from the server cache. Please delete and disable all sorts of cache from the server then check back the site, I am sure your issue will be solved.

Best Regards.

Hello!
I have already disabled and cleared all the cache settings of the hosting server and the problem is the same.

Unfortunately, my support period ends in 3 days, I guess after that date you will no longer have a reason to review my problem in detail.

Therefore, I’m going to search for another theme solution for my client’s website and future e-commerce projects.

Finally, thanks for your time so far, but the support provided didn’t work.

Hello,

We have checked all the theme settings, all is ok, there is no issue from our end, The issue is from the cache only.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

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