Home › Forums › WoodMart support forum › Wishlist issue for logged in users
Wishlist issue for logged in users
- This topic has 15 replies, 2 voices, and was last updated 1 month, 1 week ago by Hung Pham.
-
AuthorPosts
-
September 24, 2024 at 12:21 pm #599652
advancedasParticipantHello,
There is an issue with the wishlist for logged in users. The wishlist items cannot be added, unless you log out, then the wishlist works as intended.
Can you please check? I have turned off WP Rocket, did not help, enabled Cloudflare development mode did not work, switched off all the plugins except woodmart core and woocommerce. Also tried to troubleshoot theme but twenty fourty theme does not have wishlist functionality so I couldn’t.
Can you assist with this issue? Seems some sort of issue with Ajax server-based wishlist identification for logged in users
September 25, 2024 at 10:54 am #599928
Hung PhamKeymasterHi advancedas,
Thanks for reaching us.
In general, Wishlist, Cart and Compare pages should not be cached at all, so I suggest you exclude those pages from the cache plugin and recheck the issue.
Kind Regards
September 25, 2024 at 12:03 pm #599962
advancedasParticipantThey are excluded both from Cloudflare and from WP rocket. What else could be an issue?
September 25, 2024 at 12:07 pm #599964
Hung PhamKeymasterHi advancedas,
If you excluded pages from the cache and it still doesn’t help then you should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.
Kind Regards
September 25, 2024 at 12:18 pm #599969
advancedasParticipantI have already did this as mentioned in my original post. I was not able to find any plugin conflicts on my site.
September 25, 2024 at 12:20 pm #599971
Hung PhamKeymasterHi advancedas,
Would you mind if I deactivate extra plugins for testing? Please confirm me back.
Regards,
September 30, 2024 at 10:11 am #601227
advancedasParticipantYes you can, but please remember which plugins were enabled and enable them again after troubleshooting.
October 1, 2024 at 8:40 am #601504
Hung PhamKeymasterHi advancedas,
After deactivating these plugins and the issue still persists. You are using the CloudFlare CDN. So, please refer to the topic for more details https://support.cpanel.net/hc/en-us/articles/360058270954-How-to-exclude-a-specific-URL-from-Cloudflare-s-caching
Kind Regards,
October 2, 2024 at 8:01 am #601832
advancedasParticipantSo you disabled the plugins and left the website without plugins, are you kidding me?
I cannot believe you’ve done this. Its ecoomerce store with hundreds of daily visitors. I EXPLICITLY told you to enable the plugins once testing is done.
Where is Artem, you are really really bad customer service emplyee compared to him. Very unprofessional
October 2, 2024 at 2:12 pm #602003
Hung PhamKeymasterHi advancedas,
Sorry for all inconveniences.
After deactivated plugins for testing and figured out that issue still persists, I re-activated plugins immediately. You are using the CloudFlare CDN. So, please refer to the topic for more details https://support.cpanel.net/hc/en-us/articles/360058270954-How-to-exclude-a-specific-URL-from-Cloudflare-s-caching
Kind Regards,
October 3, 2024 at 10:14 am #602161
advancedasParticipantThe plugins were deactivated and left there. You have not enabled them back only woocommerce and woodmart core was enabled.
The Cloudflare is not the issue since development mode does not fix the problem, it still persists.
October 4, 2024 at 10:20 am #602446
Hung PhamKeymasterOctober 4, 2024 at 12:03 pm #602476
advancedasParticipantThank you for fixing it. What was the issue? It is very important to know for me and my developer. Other users are experiencing this issue.
Please let us know so everyone could benefit in this forum from the fix
October 4, 2024 at 1:21 pm #602517
Hung PhamKeymasterHi advancedas,
As I explained above, the most issue caused that related to cache.
Regards,
October 4, 2024 at 5:13 pm #602598
advancedasParticipantHow did you manage to resolve this cache issue?
October 6, 2024 at 4:25 pm #602839
Hung PhamKeymasterHi advancedas,
First of all, I’m really sorry have taken long time to reply you due to the weekend.
I did nothing than deactivated and reactivated plugins, then everything worked again.
Regards,
-
AuthorPosts
Tagged: wishlist
- You must be logged in to create new topics. Login / Register