Wishlist not showing the first 2 items

Hi,

addin 2 items to the wishlist isn’t showing any item on the wishlist page.
Only if I add more than 2, the 3rd item shows up as the first and only one.
Any additional item adds up normaly.

Is this a bug?

Regards

Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
Switch to the parent theme and check.

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

Hey,

I’ve tried, but the same result.
Actually, the trial with adding more than 2 items neither didn’t work.

Switching to mobile view and back let the 2 items issue occur.

Regards

Hello,

Your sit is not reachable now. Please contact when it works again.

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

As I’ve stated, I’ve tried already your suggestions. Issue resolved so far.

Hello,

I have added the products to the wishlist: https://gyazo.com/9313a18d66f3d276907edd5ad7e30f28 they are all visible.

Please clarify the issue.

Best Regards

Hi, my issue is still not resolved.
I’ve also tried Chrome and Firefox in Incognito Mode.

I’ve deactivated all plugins except:
WooCommerce
Woodmart Core
Elementor

Wishlist still not showing items.

Please help. 🙂

Regards

It’s not working for logged out users.

But for some reason it works now if I’m logged in, but still not matching.
See screenshot.

Attachments:

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[niwo]

In guest mode, if I add any product to my cart, the wishlist seems to start working.
After emptying the cart the wishlist still works for the session.

Opening a new and fresh incognito window, the issue starts to occur again.

AND

If I’m logged in, I always have 1 item on the wishlist, but there is no item visible.

• This reply was modified 2 years, 4 months ago by niwo.

You may deactivate the plugins, if needed for testing.

Hello,

Please provide the admin rights for the access and confirm the permission to deactivate all the plugins and switch to the parent theme.

Best Regards

I do confirm the permission for the deactivation of all plugins. 🙂

Hello,

I cannot deactivate all the plugins, I have no rights to that.

Please try to deactivate all the plugins except those that relate to the theme.

Best Regards

Strange, you have the same permissions as I have.
Have you noticed that my site is a multi-site?

If you want to turn off plugins network-wide, please switch the UI to Network and navigate to the plugins.

I’ve created a staging site for you and deactivated all plugins, except the woodmart related.

Regards

Hello,

The problem is that the Wishlist is cached, you need to exclude this page from the cache.

If you have any questions please feel free to contact us.

Best Regards

[niwo]

Hi, yes you are right and I’ve excluded the page from the serverside caching.
It works now, BUT for some reason, only on my account, the wishlist indicator is never ZERO.
I can’t see the item in my list.

I’ve emptied the cache on my browser, WordPress, and the server, but still, the ZERO isn’t showing.

Why is that?

Regards

• This reply was modified 2 years, 4 months ago by niwo.

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Hello,

Please make the full backup of your site and confirm permission to deactivate the plugins.

Best Regards

It’s a staging site.
Do anything you like on the site. 🙂

Hello,

Please provide the admin rights for the user, I do not see the plugins tab in the Dashboard.

Best Regards

Hi, I’ve deactivated all plugins for you except the woodmart essentials.

Please use the new login.

Regards

Hello,

Could you kindly provide FTP access? Please insert the FTP access into the Private content below the message area.

Best Regards

Hi,

sorry for the late reply.
Please see Extra information.

Regards

Hello,

Could you kindly check the access, I cannot log in.

Best Regards

Hey,

I’m sorry for this issue.
Please try again. It should work now.

Regards

Hello,

Please check the access, we can not log in.

We tried different devices and different locations.

Best Regards

Hi, have you used the following login?

It works. I’ve tried just now.

Hello,

You provide admin access and we need FTP access. Please check and provide the same.

Best Regards

[niwo]

I did provide it. 🙂

But here again.
Please use SFTP.

• This reply was modified 2 years, 3 months ago by niwo.
• This reply was modified 2 years, 3 months ago by niwo.

Hello,

Thank you for the access. Now I have checked and they are workable. We need a bit more time for resolving. Please keep them valid.

Best Regards

Hello,

Our developers are working on this issue, which will be fixed in the next update.

If you have any questions please feel free to contact us.

Best Regards

[Author]

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