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Wishlist not showing the first 2 items
- This topic has 36 replies, 2 voices, and was last updated 2 years, 2 months ago by Elise Noromit.
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AuthorPosts
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July 12, 2022 at 12:07 am #390319
niwoParticipantHi,
addin 2 items to the wishlist isn’t showing any item on the wishlist page.
Only if I add more than 2, the 3rd item shows up as the first and only one.
Any additional item adds up normaly.Is this a bug?
Regards
July 12, 2022 at 12:58 am #390340
Elise NoromitMemberHello,
Please deactivate all the plugins except these ones:
Slider Revolution
Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
Switch to the parent theme and check.If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
Best Regards
July 12, 2022 at 10:15 am #390415
niwoParticipantHey,
I’ve tried, but the same result.
Actually, the trial with adding more than 2 items neither didn’t work.Switching to mobile view and back let the 2 items issue occur.
Regards
July 13, 2022 at 5:35 am #390620
Elise NoromitMemberHello,
Your sit is not reachable now. Please contact when it works again.
Please deactivate all the plugins except these ones:
Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVGIf the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
Best Regards
July 13, 2022 at 3:32 pm #390816
niwoParticipantAs I’ve stated, I’ve tried already your suggestions. Issue resolved so far.
July 14, 2022 at 4:19 am #390946
Elise NoromitMemberHello,
I have added the products to the wishlist: https://gyazo.com/9313a18d66f3d276907edd5ad7e30f28 they are all visible.
Please clarify the issue.
Best Regards
August 1, 2022 at 2:11 am #394686
niwoParticipantHi, my issue is still not resolved.
I’ve also tried Chrome and Firefox in Incognito Mode.I’ve deactivated all plugins except:
WooCommerce
Woodmart Core
ElementorWishlist still not showing items.
Please help. π
Regards
August 1, 2022 at 2:23 am #394692
niwoParticipantIt’s not working for logged out users.
But for some reason it works now if I’m logged in, but still not matching.
See screenshot.Attachments:
You must be logged in to view attached files.August 1, 2022 at 6:50 pm #394877
niwoParticipantIn guest mode, if I add any product to my cart, the wishlist seems to start working.
After emptying the cart the wishlist still works for the session.Opening a new and fresh incognito window, the issue starts to occur again.
AND
If I’m logged in, I always have 1 item on the wishlist, but there is no item visible.
- This reply was modified 2 years, 3 months ago by niwo.
August 1, 2022 at 7:54 pm #394884
niwoParticipantYou may deactivate the plugins, if needed for testing.
August 1, 2022 at 8:58 pm #394888
Elise NoromitMemberHello,
Please provide the admin rights for the access and confirm the permission to deactivate all the plugins and switch to the parent theme.
Best Regards
August 1, 2022 at 11:26 pm #394895
niwoParticipantI do confirm the permission for the deactivation of all plugins. π
August 3, 2022 at 3:04 am #395135
Elise NoromitMemberHello,
I cannot deactivate all the plugins, I have no rights to that.
Please try to deactivate all the plugins except those that relate to the theme.
Best Regards
August 3, 2022 at 5:06 pm #395342
niwoParticipantStrange, you have the same permissions as I have.
Have you noticed that my site is a multi-site?If you want to turn off plugins network-wide, please switch the UI to Network and navigate to the plugins.
I’ve created a staging site for you and deactivated all plugins, except the woodmart related.
Regards
August 4, 2022 at 10:09 pm #395603
Elise NoromitMemberHello,
The problem is that the Wishlist is cached, you need to exclude this page from the cache.
If you have any questions please feel free to contact us.
Best Regards
August 5, 2022 at 2:18 pm #395751
niwoParticipantHi, yes you are right and I’ve excluded the page from the serverside caching.
It works now, BUT for some reason, only on my account, the wishlist indicator is never ZERO.
I can’t see the item in my list.I’ve emptied the cache on my browser, WordPress, and the server, but still, the ZERO isn’t showing.
Why is that?
Regards
- This reply was modified 2 years, 3 months ago by niwo.
Attachments:
You must be logged in to view attached files.August 6, 2022 at 11:22 pm #395923
Elise NoromitMemberHello,
Please make the full backup of your site and confirm permission to deactivate the plugins.
Best Regards
August 7, 2022 at 3:09 pm #395965
niwoParticipantIt’s a staging site.
Do anything you like on the site. πAugust 8, 2022 at 6:11 am #396025
Elise NoromitMemberHello,
Please provide the admin rights for the user, I do not see the plugins tab in the Dashboard.
Best Regards
August 9, 2022 at 2:56 pm #396353
niwoParticipantHi, I’ve deactivated all plugins for you except the woodmart essentials.
Please use the new login.
Regards
August 11, 2022 at 4:33 pm #396820
Elise NoromitMemberHello,
Could you kindly provide FTP access? Please insert the FTP access into the Private content below the message area.
Best Regards
August 21, 2022 at 3:17 pm #398578
niwoParticipantHi,
sorry for the late reply.
Please see Extra information.Regards
August 22, 2022 at 3:08 am #398639
Elise NoromitMemberHello,
Could you kindly check the access, I cannot log in.
Best Regards
August 23, 2022 at 12:22 am #398857
niwoParticipantHey,
I’m sorry for this issue.
Please try again. It should work now.Regards
August 23, 2022 at 1:31 pm #398998
Elise NoromitMemberHello,
Please check the access, we can not log in.
We tried different devices and different locations.
Best Regards
August 24, 2022 at 2:43 pm #399301
niwoParticipantHi, have you used the following login?
It works. I’ve tried just now.
August 25, 2022 at 3:37 am #399426
Elise NoromitMemberHello,
You provide admin access and we need FTP access. Please check and provide the same.
Best Regards
August 26, 2022 at 3:39 pm #399794
niwoParticipantAugust 28, 2022 at 1:28 am #399977
Elise NoromitMemberHello,
Thank you for the access. Now I have checked and they are workable. We need a bit more time for resolving. Please keep them valid.
Best Regards
August 29, 2022 at 7:59 pm #400257
Elise NoromitMemberHello,
Our developers are working on this issue, which will be fixed in the next update.
If you have any questions please feel free to contact us.
Best Regards
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