Wishlist Not Working

Hello,

We have moved our website to live. Since then we are having problem at wishlist, where we add product to wishlist but after opening wishlist page, it does not show any products in it.
Please advise on this.

Hello,

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

Best Regards

Hi,

I have tried that way, but have no success.
Please suggest any other way because our site is live. Also sometimes It adds the product to wishlist and shows count but not the product in wishlist. (please see screenshot)

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Hello,

Please clone your site and move to some testing platform where we can test in conditions of all the plugins deactivated. Usually, Wishlist works correctly. In 99% the reason of the problem is a plugin conflict. And we should detect which one.

Best Regards

While testing it worked for me and one of a colleague. But not for other.
Please find below admin access.

Hello,

Please disable this button https://prnt.sc/sexkno

Best Regards

Hi,

which button should I disable??

Hello,

You need to disable “Only for logged in” and check.

Best Regards

Hi,

Ok. Thanks. It’s working for the logged-in user now.
Why it’s not working for non-logged in user ??

Hello,

Please provide me with Admin rights

Best Regards

Hi,
We have already provided you those above in #194124. Our site is live, so I kindly request you to please let me know if you doing/done some changes.

Hello,

It works now correctly. https://gyazo.com/51c595edfae13678deccad9a0b6c0e31 and https://prnt.sc/sfdaok

I have deactivated the plugins and it works correctly.

1. Disable all the plugins excepting these:

Slider Revolution
WPBakery Page Builder
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

Then you need to activate your plugins one by one checking which one broke the functionality.

Plugins have been deactivated for 2-3 minutes.

Best Regards

Hello,

Thank you. Do you have any idea which plugin is that?
Did you found anything ??

Hello,

No, I have no idea, you need check activating one by one to find which one causes the problem.

Best Regards

Hi,

As per your instructions, I have disabled all plugins except you mentioned and did debugging. (https://prnt.sc/sfz5ea).

On Chrome when I add product to wishlist from shop page, it works but from product details page it doesn’t (https://prnt.sc/sfzcu5, https://prnt.sc/sfzech).

On Edge browser, it does add in any case (https://prnt.sc/sfz8c3), adds product when in logged-in mode.

On firfox, for non-logged in user shows count but no product (https://prnt.sc/sfzl4t, https://prnt.sc/sfzq9l) & for logged-in user adds product from shop page but does not add from product details page (https://prnt.sc/sfzvpx, https://prnt.sc/sfzxq7).

I found these issues after disabling all plugin except your mentioned plugins.

Hello,

Disable all the plugins and switch off “Only for logged in” https://prnt.sc/sghzqw

This screen is from Fire Fox https://prnt.sc/sfdaok

https://gyazo.com/fddc95fb71d28b9af038cec190f6deb4 this is Edge browser

Best Regards

Hello,

This is how I debugged today & yesterday also.
1) I have switched off “Only for logged in” (https://gyazo.com/b2c408d0e63a7adabedc01a2ed480f29)
2) Disabled Plugins (https://gyazo.com/0c88627cc09967d314e9587d0ba0ea44)
3) Tested on Edge Browser (https://gyazo.com/bae97e650584111a81fabfacb0a9811c)
4) Tested on Firefox Browser (https://gyazo.com/e91a07e10e47728fc90210166c39ca84, https://gyazo.com/d6ed2df2224a012d6849c9a3771e4508).

NOTE: All the plugins were disabled & “Only for logged in” button was also SWITCHED OFF.
Also please see screenshot form thread #194640 (In THREAD #194640 tested for both Logged-in & Non-Logged cases. )

Hello,

On the Product Details page we have done customization. We have put those 3 buttons (Add To Wishlist, Size Guide & Made To Order) using HTML Block with action hook.
I have called wishlist button as below:
<div class="woodmart-wishlist-btn wd-action-btn wd-wishlist-btn wd-style-text np-display-block"><a href="https://www.heenakochhar.com/wishlist/" data-added-text="Browse Wishlist">Add to wishlist</a></div>

Hello,

Please remove all the customization, deactivate the plugins and check the issue again. Wishlist works correctly without plugins conflict and customizations.

Best Regards

[Author]

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