wocommerce account

Good morning, I installed woodmart with woocommerce, when customers create accounts on woocommerce they find orders that they never made, If you would like to try as well to create an account and see the orders that appear. Can you help me to fix.

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Hello,

May I request you check how it works with the default WordPress theme (e.g Storefront)? Just to check whether the issue is with our theme or not.

Looking forward to collaborating with you!

Kind Regards

I already tried with Storefront it doesn’t even give me loghin space. I purchase create acount though I can’t reconnect to my account, I can only do it through wordpress.

Good evening. I correct myself alora I followed the test with thema storefront with all the plagin already installed and it works without errors , practically I don’t see any order from me not made with this theme woocommerce works fine

Hello,

In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

Kind Regards

With what role do you need dashboard entry?

[Luke Nielsen]

As an administrator role, please.

I look forward to hearing from you.

Kind Regards

• This reply was modified 2 years, 3 months ago by Luke Nielsen.

The credentials required in extra information

[Luke Nielsen]

Hello,

It looks like everything works well for now. I have checked it by registering a new account and in the “Orders” tab I didn’t see anything (check the below video).

https://monosnap.com/file/VNcYJCjE1lKdCtDxqziBgYRhxx61vH

Please let me know if you sorted it out.

Kind Regards

• This reply was modified 2 years, 3 months ago by Luke Nielsen.

Hi Luke, Alright I tried as well now and it comes up empty, however there is the that finds in her account an order she didn’t place, straight on the order you can see it’s another person. The lady registered a week ago and the order is from 2018.

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Hello,

Thank you for the clarifications.

The thing is that the registration, orders, buying the products and other similar functionality comes from WooCommerce and our theme, unfortunately, cannot influent it.

You can also reach out to us if you have any questions.

Kind Regards

Good morning Luke, sorry to contradict, but it is not the plugin that use your theme, it is your theme that use the plugin. I have asked Woocommerce support to intervene but after tests done it turns out that the theme giving the problems. You theme sell it together with Woocommerce as compatible and working 100%. You yourself asked me to do the test, and Woocommerce turns out to be working. Please help me to solve this problem, I can’t change the theme now.

May I request you to provide access to the account that in the “Orders” tab display such an order ( that is from 2018)? So we can check what is wrong there.

Kind Regards

Also, I would like to request temporary FTP access to the live site to take a better look at the issue there.

Kind Regards

The info requested in extra informations. Then I explain that she is not the only one . Other customers see the same orders never placed .

Hello,

In the account in which there is an allegedly non-existent order (https://prnt.sc/UDrI9VkWf9w8), this order was made through the same email and it was saved.

https://prnt.sc/ihvoXU8mNrNK

https://prnt.sc/_kPeJtQuR2KF

In general, it’s not an issue because of such work WooCommerce. In case, if you want to sort it out, you need to contact their support team because our theme doesn’t influent it.

Kind Regards

[Author]

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