Woocomerce filters are not working

Hi,

I have just added the shop sidebar in order to be able to use some filters in my shop.
So in the Widgets > Shop page Widget Area, I added two woo filters.

When I tried to test if they are working properly I saw that they are not. (e.g Price range doesn’t change the results). Could you please check it?

Thanks,
Dimitris

Hello,

Filters are the Woocommerce functionality, WoodMart theme does not influence.

Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

Make sure you have assigned the attributes accordingly.

Best Regards

Hi,

But the shop page is not Woodmart’s. It’s Woocommerce. So, how the filters are not working?

Thanks

I want to apply similar filters such as your demo shop page
https://preview.themeforest.net/item/woodmart-woocommerce-wordpress-theme/full_screen_preview/20264492

What exactly filters have you used?

Thanks

Hello,

Your link shows the home page of our demo without filters. Do you mean these filters: https://gyazo.com/e5ad273d2d7551510e85de3279e4f7bc

If so, find our documentation tutorial about this here: https://xtemos.com/docs/woodmart/faq-guides/create-filters-form/

Woocommerce filters would not work on any page except shop and product category pages.

Best Regards

Hi,

No, you missunderstood. I am referring to the filters at the sidebar in Shop page.
These filters are being set by the Widgets.

My question is: Why Woocomerce filters are not working?
Also, I saw your demo sidebar and it works fine. What are the widgets you are using?

Thanks

Hello,

There is something with Woocommerce, I get the second issue for today.
Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

I suggest to deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

Hi,

I did it and the problem remains.
Can you tell me which filters you are using in the demo shop page you have stored for woodmart?

Thanks

Hello,

Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. This testing may take up to 15 minutes. You would better make the full backup of your site.

Best Regards

Hi,

I confirm that you can perform the testing.

Thanks,
Dimitris

Hi,

any update on this?

Regards

Hello,

Please try to make the sidebar bigger in the shop page settings: https://xtemos.com/docs/woodmart/options-for-pages/

And use Woocommerce or WoodMart widgets only in Appearance > Widgets > Shop page widget area: https://xtemos.com/docs/woodmart/widgets/

Best Regards

Hi,

Did you log in with my credentials?
I am already using Woocomerce widgets at the Shop page widget area and these are the excactly
the filters that are not working.
I also tried to increase the size but still the filters are not working.

Can you please check it again?

Thanks,
Dimitris

Hello,

Please have a look at the price filter on this page: https://woodmart.xtemos.com/shop/ this is the default Woocommerce filter.

And below you can see WoodMart attribute filters.

I have switched to the Storefront theme and your customized price filter does not work as well as the attribute filters https://gyazo.com/c3074a833ef28e75fb266ddf114c664f

I have disabled all the plugins not related to the theme, and child theme.

1. Set the sidebar for the shop page in the Theme Settings > Archive page > Siedebar

2. Add Woocommerce default filter and Woocommerce filters or Woodmart filters, check how they work.

3. Delete CMB2 and Redux plugins. They are removed from the theme in version 4+, now the theme version is 6.1.4.

4. Activate the plugins one by one detecting which one causes the problem.

5. Activate the child theme.

If you have any questions please feel free to contact us.

Best Regards

[Author]

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