WooCommerce Checkout Manager Plugin problem

Hello

I use this plugin premium. There is a form on the payment page where we upload an image or pdf file. This plugin works fine when I use another theme. But when I use woodmart, the file upload part of the plugin does not work. how can i solve this problem

problem : https://www.loom.com/share/55fea7e820c24ff0a0b55cf2881836eb

Hello,

Could you please record a video of how it works with the default theme so we can see the difference and check this on your website?

Kind Regards

Hi,

https://www.loom.com/share/36c42c80be6446368be79189ad94a9ba?sid=bda1b430-2b3b-45b4-ac93-c9cca0d04dc4

As in the video, the file is uploaded to a different input.In AJAX post action the dataType appears as ‘JSON’. Shouldn’t the dataType be form-data?

Hello,

Thank you for the video. But we need to see how it works with the default theme first to understand the difference and try to find what is wrong.

Kind Regards

https://www.loom.com/share/60e9cb1db0c7484da8bc7a942ceb81e3?sid=4749fdbf-5dc1-4bea-98b4-bc99b28ca15b

its here how is it working u can check this

Thank you for the video. Try to disable checkout custom layout in Dashboard -> WoodMart -> Layouts and test how it works.

Yes, it worked when I did it this way. So can’t I use this layout actively?

It looks like this plugin works with the default Checkout layout only. You can consult with the plugin’s developers and ask why it doesn’t work with custom layouts.

Kind Regards

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