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WooCommerce Checkout Page Redirecting to Homepage Instead of Checkout Content

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  • #725321

    worthmaster
    Participant

    Dear WoodMart Support Team,

    I hope you are doing well.

    I am currently using the WoodMart theme on my WooCommerce website:

    I am experiencing an issue with my WooCommerce Checkout page.

    The Checkout page was working before, but after some changes during website customization, the Checkout page started behaving incorrectly.

    Problem:

    When I visit:

    https://www.mysite.com/checkout/

    the page does not display the WooCommerce checkout form correctly. Instead, it appears to load the wrong page/template (previously showing “Portfolio”), and sometimes redirects back to the homepage.

    Current situation:
    WooCommerce Checkout page still exists.
    WooCommerce → Settings → Advanced → Page setup is correct:
    Cart page: Cart (ID: 50)
    Checkout page: Checkout (ID: 51)
    My Account page: My Account (ID: 52)
    The Checkout page contains the correct WooCommerce shortcode:
    [woocommerce_checkout]
    The page slug is:
    /checkout/
    Permalink settings have already been resaved.
    Cache has been cleared.
    I checked WoodMart Theme Settings, but I cannot find any incorrect Checkout page assignment.
    No intentional redirect has been created.
    Additional information:

    The website uses:

    WordPress
    WooCommerce
    WoodMart Theme (v8.5.7)
    Elementor
    AIOSEO
    LiteSpeed Cache
    WP Super Cache

    Could you please help me identify why the Checkout page is being replaced by another template or redirected?

    Is there any WoodMart setting, template assignment, or database option that could cause the Checkout page to load incorrectly?

    I would appreciate your guidance on how to restore the default WooCommerce Checkout page.

    I can provide screenshots, admin access, or any additional information if required.

    Thank you very much for your support.

    Best regards,

    Mo

    #725324

    worthmaster
    Participant

    Please check the attached, thanks

    Attachments:
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    #725332

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards

    #725385

    worthmaster
    Participant

    Thank you, I have reply it

    #725452

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Unfortunately, I have not yet received your WP Admin login details. Without access to your website, I am unable to investigate the issue further.

    Please share your WP Admin credentials in the Private Content section. Once I have access, I will inspect your checkout page configuration and identify what is causing the incorrect template or redirect.

    Best Regards

    #725476

    worthmaster
    Participant

    Thank you for your reply. I have resolved the issue. Best wishes.

    #725550

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    You are Most Welcome.

    We are glad that you managed to solve the problem yourself. You are Great!!!

    Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

    Have a wonderful day.

    Topic Closed.
    Best Regards.

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Viewing 7 posts - 1 through 7 (of 7 total)

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