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Woocommerce facebook pixel problem

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  • #653457

    popexstudio
    Participant

    Hi,
    When I edit the product page, cart page, or checkout page using Elementor—specifically by adding some elements using Elementor Pro—Meta Pixel stops tracking the “Initiate Checkout” event or other events that normally capture user behavior coming from ads. However, when I disable those customizations and revert to the default WooCommerce pages, the tracking works correctly.

    Can you help me understand why this happens and how I can keep using Elementor Pro without breaking the Meta Pixel tracking?

    #653462

    Artem Temos
    Keymaster

    Hello,

    If it doesn’t work when you use Elementor Pro then it seems to be a plugin issue and not related to our theme. You need to contact either Elementor’s or Pixel’s plugin developers for help.

    Kind Regards

Viewing 2 posts - 1 through 2 (of 2 total)