Woocommerce germinized checkout problem

Dear xtemos team,
we´ve got a problem with the checkout page and template on our website. we use the woocommerce germanized plugin. The order of the steps on the checkout page isn´t good performing with woodmart. also the multi-step checkout doesn´t work. A successfull purchase through checkout is not possible right now.

The germanized plugin with the wordpress standard theme (twentyone) works good.
Please look at our shop, take a product you like to the cart and go through the checkout process.
all credentials – see private content.

We´re looking for your support.
thank you

Hello,

Please, send us a screenshot of the problem so we can help you. Also, we are not able to enter with this password to see the checkout now https://gyazo.com/4f6cec1be70098f82d16e572529cb9f9

Kind Regards

Dear staff team,

thank you for your quick answer. The are some problems with the germanized plugin (pro & freeversion) on the checkout. The germanized plugin (pro & freeversion) works well with the standard wordpress theme like twenty-twenty, so the germanized support told to ask you what to do, as the theme developer.

a)Problem with germinzied pro (multi-step checkout)
1. First step in multistep-checkout – “step adress”
* two times “legal notices”
* the hole “order_review” is shown under the button – thats so confusing
See screenshot

2. Second step in multistep-checkout – “step payment”
* the hole “order_review” ist shown under the button – thats so confusing
* it´s not possible to go further to the 3 step. Also ther´re no warrnings or php errors shown
See screenshot

3. Third step in multistep-checkout – “step order”
* can´t achieve these page -see “Second step”

How to get through the 2 step to the 3rd one, without all these “order_review” below the step buttons?

b) Problem with germanized (freeversion)
We´ve got an usability problem on the checkout process. Everything is shown below the fold in a quite unusually way. It should be the standard way like your demo checkout.
See screenshot.
How can we fix this?

Thank you for your support!

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Some further screenshots in case of “File exceeds allowed file size.”

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Hello,

We still can’t access your dashboard. Please, provide us a correct password https://gyazo.com/c5ae10c4140a32f135a590648091ed0f

Regards

These are the correct user and password data. It´s not possible you can´t login!
I´ve created just one for you and these are workin´.

thank you!

OK, now we can access. Do you allow us to switch to a default theme of WordPress to see the difference on the checkout page.

Yes, of course.
To switch the woocommerce germanized plugin between free/pro look at the screenshot. the multistep checkout is the only difference we need.

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Try to add the following PHP code snippet to the child theme functions.php file to fix this

function woodmart_open_table_wrapper_div() {}
function woodmart_close_table_wrapper_div() {}

Kind Regards
XTemos Studio

Dear xtemos,
that works – thank you a lot! Will it be working after updates also?

Another question: How can we replace the legal checkbox above the order submit button on the last step of the order?

Thank you!

Just keep the code in your child theme to make this function work.

Sorry, but that checkbox is not a part of our theme and we don’t have any instruction about its customization.

OK, thank you.
One more question about the checkout with woocommerce germanized (free) without multistep checkout. How to achieve the two cols checkout like in your demos – see screenshots? At the moment everything is shown below the fold in a quite unusually way. It should be the standard way like your demo checkout.

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Try to disable the following option in the plugin’s settings https://prnt.sc/y5qsiu

Great – that helps. Thank you a lot!

Great, you are welcome!

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