Woocommerce Issue: Infinite Loading and CSV Download Errors

I am writing to you today because I am experiencing an issue with my website. When I try to create a new product category in the Woocommerce admin panel or download a CSV file from Woocommerce, the page gets stuck loading indefinitely. The following error message appears in the CPanel error log:

File not found [/home/regentco/public_html/403.shtml]

I have reviewed all of the applications or plugins installed on the website, and the error persists. Only when I disable the Woodmart template can I create the category or download the CSV file. This same issue is happening with another website that I have with the Woodmart template.

This issue started two days ago, and I have not updated any plugins since then.

I would greatly appreciate your assistance in resolving this matter.

Thank you for your time and attention to this issue.

I’m also unable to load the products. I’m getting a 403 Forbidden error.

Hello,

Please contact the host support and asked them to deactivate the security mode.

If the problem persists, let us know.

Best Regards.

[Author]

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