Woodmart

Hello, could you help me please ?
I have big troubles on the home page of my website since the new update of woodmart.
Thank you

Hi,

Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.

Thank you in advance.

I don’t understand. What’s happened ? Am I supposed to recreate my entire site ?

We don’t understand what exactly is wrong on your website. Could you please explain?

Kind Regards

[Trincamp]

All the elements of my page have disappeared. All the formatting, like the footer, is gone. Unfortunately, I don’t have a screenshot to provide you with.

• This reply was modified 2 years, 2 months ago by Trincamp.

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Strange, but it looks like this is how it is made in your home page and HTML block in the footer. Maybe you disabled Elementor and resaved them.
Now you need to either recreate them or restore a backup. But it is not related to our theme update anyway.

Kind Regards

For example, my footer is supposed to be like this.

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If I make a backup I have this displayed on my site

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We don’t know why your footer become broken but our update can’t influence the content. Try to restore a backup and we will update the theme for you to make sure that everything is ok

Kind Regards

I just made a backup of the site but as you can see, there is another problem now.

Thanks for your help.

Yes, we see that your website is restored now. Could you please clarify what is wrong now?

Kind Regards

No, in Firefox my website is not restored. There is always this message.

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Try to disable all external plugins that are not related to our theme and check again.
We still see your home page correctly.

Kind Regards

I desactivated all plugins and there is always the message

We see that there is still some caching plugin activated and that is why we don’t see the message. The website looks fine for us but it might be loaded from cache.

Ok I finally managed to restore the site to a working version.
Could you please update Woodmart, as you suggested above?
Thank you.

OK, please, provide us with your admin access. Also, keep all plugins temporarily turned off and make sure that you have a backup in case the backup will break the website.

Ok, it’s done. Thank you.

You sent FTP but we need your WordPress admin access. Also, please, disable all external plugins first.

Ah ok

We can’t access https://gyazo.com/9b3ca99b3609fb2c60c523484077c5d0

Sorry

Still same https://gyazo.com/2f93d026fefcc9e52ec354872a685a7c

Please try this

Hello, everything is ok. You can close the topic.
Thank you.

We are glad that you sorted it out. Feel free to contact us if you have any further questions.

Kind Regards

[Author]

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