Woodmart blocking elementors settings

Hello,
I am trying to hide an element from mobile with elementor but nothing happends, also the motion effects does not work. I find some tickets that you recently replied and I followed the steps, I activated the settings on theme settings for elementor but still nothing happends.
Here is some proof :
Video with the problem: https://gyazo.com/259bfd1fc0a76ab8fa9535ead3633bf8
Screenshoots: https://gyazo.com/c14beddcc28c51fe7eaaffcbda209b87

Hello,

I tried to recreate the issue and I could not. I have added the Info box, hidden it on the mob, and it is shown on the desktop: https://gyazo.com/9b3a42aed5ef3484fdf6a5c1378bf178

And it is not shown on mobile: https://gyazo.com/51a73af76c40855e4401d3b8dded9ff5

Please describe the actions step by step on how to reproduce the issue.

Best Regards

Hello,

I don’t know what is going on but for me is still visible, check the screenshoots.

https://gyazo.com/48c5890c4a729d3309d4f567e97acade

Thanks!

Hello,

Yes, I see the issue in incognito.

Please deactivate all the plugins except these ones:

Slider Revolution
Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
Switch to the parent theme. I have checked on my testing site and it works.

If the problem has gone, activate the plugins, checking the issue to detect which one causes the problem.

Best Regards

Hello,

I just did that and the problem is still there, nothing changed.
What should I do next ?

Thanks!

Hello,

Please, confirm the permission for plugin deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hello,
Sure you can try whatever you want!

Thanks

Hello,

We have detected this issue.

Please disable this option https://prnt.sc/ED9xyWgnuW-B in the Theme Settings > Performance > Plugins > Elementor.

Or add this code to the Theme Settings > Custom CSS:

@media (max-width:767px) {
    .elementor .elementor-hidden-mobile {
        display: none
    }
}

Best Regards

Thanks!

You are welcome! We are here to help.

Wish you a wonderful day!

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