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Woodmart breaks down

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  • October 21, 2021 at 8:26 pm #326875

    cityapps
    Participant

    The problem I have is that when I try to install any new plugin the woodmart theme fails and the whole website breaks down.

    I’m sending you also in the private content the login details to see that it doesn’t open.

    How can we fix this?

    October 21, 2021 at 9:38 pm #326883

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please, confirm the permission for plugins deactivation, switching to the parent or default theme. This testing may take up to 15 minutes. You would better make the full backup of your site.

    Best Regards

    October 22, 2021 at 9:26 am #326943

    cityapps
    Participant

    The back up is done.Please proceed.

    Thank you.

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    October 22, 2021 at 10:31 pm #327067

    Elise Noromit
    Member

    Hello,

    Did you install the theme on the fresh WordPress installation or on the existing site, please disable all the plugins, the site is not worble now: 

    This page isn’t redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS

    Best Regards

    October 23, 2021 at 1:42 pm #327150

    cityapps
    Participant

    Please consider this topic/ticket as closed.
    My issue is another one and I will open a new topic with correct description!

    Sorry

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