Woodmart Checkout Removes Billing Email

Hi,

I am having the exact same issue as described in this thread:

https://xtemos.com/forums/topic/woopayments-integration-missing-billing-email-field-with-woodmart-theme/

I don’t understand why we need to disable the layout. Isn’t that one of the reasons to use the Woodmart theme? Why does it only remove the email field and nothing else?

If we must disable the layout, what are the alternatives for making the checkout look good? Do we have to create a custom layout from scratch.

Thank you.

Hello,

Do you mean that you are using the same plugin? As we mentioned in the topic, this plugin has its own layout so you need to either use our theme’s custom layout or the one that comes with the plugin. It is not possible to have two custmo layouts at the same time.

Kind Regards

I am using a predefined Layout that I comes with Woodmart. Please see the attached screenshot.

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In this case, it will not work since you are using the plugin’s layout as well. You need to either disable the plugin or the theme’s custom layout.

Which plugin are you referencing in this case? WooCommerce? What is the preferred way to accept payments if this is the case?

My goal is to use Woodmart and Woocommerce together. Are you saying that is not possible?

If I were to use the default Woodmart checkout, would that work?

Hello,

You wrote that you have the same issue as in the topic and it was caused by the plugin mentioned there.
Anyway, please describe your issue here so maybe you have a different one.

Kind Regards

I am using WordPress, WooCommerce, and Dokan. I want to use WooPayments to process payments. The Woodmart checkout layouts remove the billing email address which is required by WooCommerce. I can’t figure out how to modify the the checkout page such that the email is visible.

Please send us your admin access so we can investigate this and check your configuration.

Please see attached credentials:

Hello,

Please send us your admin URL as well.

Kind Regards

Attached:

We don’t quite understand how the checkout page is built at the moment. Our custom layout is not applied. Make sure that your checkout page contains WooCommerce shortcode [woocommerce_checkout]. Then activate the layout and test how it works.

I built a Layout through the Woodmart layouts feature. I used a template. How do I enable the original layout? Im not sure I still have it.

I tried going into a fresh install of the Woodmart theme and exporting the Furniture 2 checkout layout through Elementor. When I upload that layout to a new checkout page and link it in the WooCommerce settings, it still removes the email address. I have no idea what to do now.

Please send us the access to this fresh installation so we can check. Note that your checkout page in Dashboard -> Pages should contain [woocommerce_checkout] shortcode only and nothing else. Currently, it is built with Elementor and may not work properly.

The site I pulled the Furniture 2 layout from is just a local installation.

On my active site, I just created a test checkout page called “Checkout Test 2” and all I did was drop in [woocommerce_checkout].

The same thing is happening. I don’t see the billing email.

[thelookingglassrecording]

Also, I made sure the billing email is included in the WooCommerce checkout fields which it is.

Enabling/Disabling WooPayments doesn’t make a difference either.

• This reply was modified 2 weeks, 4 days ago by thelookingglassrecording.

I got it working, and I wish I had better clarity on what fixed the issue. I think the culprit was primarily with WooPayments. If anyone else sees this thread, try disabling WooPayments/WooCommerce and then re-enabling them.

Do you mean that you have sorted it out? Can I help with anything else here?

Yes, it is working. I will let you know if I have anymore issues.

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