Woodmart Core plugin issues

Hi,

Since February 5th, 2024, I’ve been encountering problems with my staging site. The site either doesn’t load at all or takes several minutes to load, and occasionally I’m unable to log in to WordPress. I initially contacted my hosting provider to investigate, and although they switched my hosting plan, the issues persisted.
Following that, I reached out to Elementor, who confirmed that their plugins weren’t causing the problem after examining the staging site.

Returning to my hosting provider, they identified an issue with the Woodmart core plugin. When activated, it significantly slowed down the site and occasionally caused crashes. Deactivating the plugin seems to have resolved the crashing problem, but the site still experiences intermittent slowdowns.

Additionally, when I have the Lightspeed Cache plugin activated and clear the cache, then activate the Woodmart plugin, the site displays a 503 error. Upon deactivating the Woodmart core plugin, the site loads normally again.

I have deactivate all plugins apart from

Elementor & Elementor pro
Woocommerce
Woodmart Core
Lightspeed Cache

Could you please check and advise if there are any further issues?

Thank you

Hello,

We see that your website is very slow both on backend and frontend and we can’t do anything. Could you please disable WoodMart core so we can check how it works without this plugin?

Kind Regards

Hi,

I have now disabled the WoodMart core plugin

Thanks

Please, send us your FTP access as well.

Try to add the following PHP code snippet to the child theme functions.php file to fix this

add_filter('woodmart_show_infobox_svg_by_tag', '__return_false');

Also, you need to leave empty “image size” fields for all Infobox elements that use SVG images. Check the screenshot https://gyazo.com/863eae1f7c330b5a202a14459942102d

Hi,

I’ve integrated the PHP code snippet via my code snippets plugin. Is this method acceptable?

Where can I find the “image size” fields for SVG images in Infobox elements?

Could you confirm if these changes have resolved the issues?

Thank you

Hello,

Yes, the issue seems to be fixed.

You can find the image size field next to the image uploader when you edit your infobox on your website.

Kind Regards

[Author]

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