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Woodmart core plugin will not install

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #714335

    alex.m
    Participant

    I can install the theme and the child theme and all the other plugins associated with the them but not the core plugin. It says it installs but when I refresh the page it is not installed.

    #714341

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    To investigate this issue further, please provide your admin credentials in a private reply. This will allow us to check your settings and identify the root cause.

    Thank you in advance.

    Best regards

    #714343

    alex.m
    Participant

    Here are the login details

    #714346

    Artem Temos
    Keymaster
    Xtemos team

    Could you please temporarily disable all plugins that are not related to our theme?

    #714358

    alex.m
    Participant

    I am currently using the woodmart theme on my dev site with the all the same plugins as here. It is almost an identical copy but it is not working on this server.

    #714359

    alex.m
    Participant
    #714360

    Artem Temos
    Keymaster
    Xtemos team

    Please disable all the plugins that are not related to our theme on the provided website so we can log in and test how it works.

    #714366

    alex.m
    Participant

    Everything deactivated

    #714373

    Artem Temos
    Keymaster
    Xtemos team

    We see the following error trying to install the plugin https://gyazo.com/0c5e04347830a057d94257d84c33ab18
    Could you try to delete this folder completely on your server using FTP or file manager and try to install again?

    #714374

    alex.m
    Participant

    That worked

    #714375

    Artem Temos
    Keymaster
    Xtemos team

    Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

Viewing 11 posts - 1 through 11 (of 11 total)

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