WoodMart – Dummy Content Import (AJAX error)

[webintelligence]

Hi, we’re having a theme import issue. It is mentioned that all plugins should be disabled, so we have done that but nothing happened.
We’re waiting for your respond
Thanks in advance.

• This topic was modified 2 years, 4 months ago by webintelligence.

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please, disable all external plugins temporarily so we can check what is wrong.

Kind Regards
XTemos Studio

all external plugins are disabled, please check.

We can’t enter your WP dashboard now https://gyazo.com/dc0831d5f466c195d24eb146aeef0ae6

Kind Regards

check now please.

We disabled WP Rocket and see the same error now https://gyazo.com/11fc80d8a346b610315cfc2dde4db6f3

WP Rocket is disabled.

Our theme dummy content AJAX requests are blocked by your server https://gyazo.com/69bdb3af63891f1138fdbc9339608744
It might be either some firewall or timeout configuration problem. Contact your hosting provider for help on this matter.

Kind Regards

Hi, just to say I have the same problem and have been turning in circles for 2 hours.

Just in case, there is a recent patch that solved it for me.

Hello again,

We still have the same problem. Checked some firewall or timeout configurations, but there are nothing hindering factors.
Please, check the WordPress dashboard again. Also, would you be as kind as to tell us an alternative way to fix the problem?

We’re looking hearing from you.

I really appreciate any help you can provide.

Hello,

Please, consult with your hosting provider on this matter. Ask them to check this particular AJAX request by themselves. We don’t see any errors in the log so it is definitely a problem on the server side.

Kind Regards

[Adriano Faria]

Sorry to hear the patch didn’t work out for you.

• This reply was modified 2 years, 3 months ago by Adriano Faria.

Hi,

We consulted with the hosting provider.

They said more specific information is needed about Ajax errors to check requests by themselves.

Hello,

All the details are on this screenshot https://gyazo.com/69bdb3af63891f1138fdbc9339608744
If they need more information, they need to log in to your Dashboard and run the import to see this request.

Kind Regards

[Author]

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