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Woodmart error menu

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  • Author
    Posts
  • #704905

    vn.levantinh
    Participant
    #704981

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    To assist you better, we kindly request that you disable all plugins not directly associated with our theme. Additionally, please provide us with your admin access credentials, so we can log in and diagnose the issue. For the proper functioning of our theme, please ensure the following essential plugins remain activated:

    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance for your cooperation.

    Best regards

    #705060

    vn.levantinh
    Participant

    Hi Support Team,

    Thank you for your guidance.

    Following your instructions, I deactivated all non-essential plugins. Interestingly, after reactivating them, the issue seems to have disappeared and everything is working correctly now.

    I am not entirely sure what caused the initial glitch or why it was resolved simply by toggling the plugins, but I wanted to update you that the site is now stable.

    Thank you very much for your prompt and helpful support. I will reach out again if the problem resurfaces.

    Best regards,

    #705203

    Artem Temos
    Keymaster
    Xtemos team

    Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

Viewing 4 posts - 1 through 4 (of 4 total)

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