Woodmart Filter Issue

I am not able to get the filters working like on the demo, I have added the woodmart layered nav and nothing shows unless i directly go to the /shop page but if i click a category from the header section nothing shows besides the price filter. I have added some links for your reference below. please let me know how to get this to work

Hello,

Thank you very much for choosing our theme and contacting our support.

Please provide your site admin access we shall check the settings. If you have additional plugins, excepting those attached to the theme, please deactivate them.

Best Regards

I have added your credentials below. Thank you

Hello,

Please have a look at the screens:

1/ You set size attribute: http://prntscr.com/jnnw36 values in this attribute are not created http://prntscr.com/jnnww7

Please find here instruction how to configure correctly:https://docs.woocommerce.com/document/managing-product-taxonomies/v

2. The same: http://prntscr.com/jnnxh9

Also please read this documentation and configure your product types and attributes correctly: https://docs.woocommerce.com/document/variable-product/

Best regards

Hi Elise,

I am sorry just after we sent you the login credentials we did a migration of products which changed all our demo items we had setup. once we re align the data and set it up as we had it prior to contacting you we will check again to see if it is working

Hello,

No, problem. Contact us when you are ready if you have any problems.

Best Regards

Hi Elsie,

So i have got everything re aligned but I seem to have maybe missed a setting to get the filters to work. I have created 2 sites in the multisite network and the second site is displaying the filters perfectly but my main site is not. I have configured the attribute Color and have attached it to a product but the only time the sort by color shows up is only on the actual “shop” page and not any other categories can you please help me figure out what setting i may have missed because when i compare my 2 sites all the settings seem to be the same. Thanks in advance

Hello,

If a category does not have products with colors filter would not be shown. Please provide your site admin access I will check the settings.

Best Reagards

I have added the login info. as mentioned i added some items with colors as an attribute but the only place they show up in the filter is only on the shop page but my second site shows perfectly

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Could you please check how it works with default WordPress theme? You can use standard WooCommerce layered nav widget and check how it works. Our theme’s widget is based on standard WooCommerce function and you need to test them first to understand is it our problem or not.

same issue the color filter only shows on the shop page and not any category pages

Strange, but it means that the problem in WooCommerce configuration or caused by some of the installed plugins.

I have 2 sites in the multisite network one work and the other does not both have the same configuration

does the following error look familiar?

made by require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(‘/plugins/woocommerce/templates/taxonomy-product_cat.php’), wc_get_template, include(‘/themes/woodmart/woocommerce/archive-product.php’), do_action(‘woodmart_before_filters_widgets’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, woodmart_price_widget, the_widget, WOODMART_Widget_Price_Filter->widget, WOODMART_Widget_Price_Filter->generate_price_links, WOODMART_Widget_Price_Filter->check_range

But it is not an error, it is just some PHP functions call stack. It says nothing about the problem.

just checked all the other plugins they are identical for each site on the multisite

Anyway, there is something different and we don’t know what exactly since it is WooCommerce functionality and it doesn’t depend on our theme at all.

the only difference between the 2 sites that we can see is the one that is not working is the base template and the second one that is working was the marketplace template

Sorry, but previously you wrote that this problem happens with default WordPress theme too, right? And it means that it is not our theme problem or bug.

oh ok so not your problem… weird how it works on only half the network yet no explanation can be found

We suggest you to create a testing website in your network and install your plugins and add content step by step to see what exactly is this problem caused by.

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