Woodmart header builder not loading

The content section of the header builder is not loading. i no longer am able to add or edit headers.

Any idea why?

Thank You

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Hello,

Thank you so much for contacting our support center.

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

I found the issue, something conflicting with the plugin The Events Calendar.
I will just disable this for now its not critical to have.
Do you still want to take a look and try to see the issue? if so i have provided login information bellow in the private content.

Thank You,
William Guidry

Well i just noticed that it is no longer sticking to the top of the screen on scroll… not sure why as it is working on the local host version with the same file.

local host version is running the same files and plugins (minus the events calendar now).

Any idea?

Update – the header is not working only on the home page only shows woodmart now not custom one i made and does not scroll…. works on all other pages

Strange, so will you be able to disable all external plugins and send us your FTP access as well?

Yes below is the info for ftp

i believe everything is deactivated now but it is strange on my local host it is working just fine but on the live site only the home page is having this issue.

thank you

Could you please re-check this data? We can’t connect your server and got an error in FileZilla.

We fixed the problem for you. Just resaved the home page to update the header and it works correctly now.

Seems to be working!

Thank You!

You are welcome, we are always happy to help you, write us when you have any difficulties or issues with our theme.

And we would be glad if you will rate our theme with 5 stars on Theme Forest in case you are satisfied with our theme and customer service http://themeforest.net/downloads

Thank you in advance 🙂

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