Woodmart Header conflict with Elementor Page Builder

[sequoiavalleyfarms.com.au]

Hi there!

I am experiencing an issue with Elementor Page Builder and contacted Elementor support to help. The page builder view is corrupted and appears broken, either due to a caching issue or not. I gave Elementor support access to my WP dash for further investigation, and they found that the problem stems from the Woodmart header builder. Can I have some assistance to verify whether this is the case? Screenshots of the error and transcripts from Elementor are attached for your reference. I’m unable to modify any pages safely (I’m not sure if the corruption will affect my live site), and I await your advice.

I really appreciate any help you can provide.

Cheers,

Shannon

• This topic was modified 10 months, 1 week ago by sequoiavalleyfarms.com.au.

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Hello,

Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

Hi there!

The issue is occuring in our live system, so I’ll make a staging copy for you to work in. Can you let me know which email address to use to send the log-in details?

Cheers,

Shannon

You can use any random email and share the username and password here, using the Private content field.

Hello there!

I’ve set up a staging site and deactivated all non-Woodmart/Elementor/Woo plugins as instructed. I’ve created a temporary admin login link for you to access.

Thanks in advance for your assistance!

Cheers,

Shannon

Please keep all plugins that are not related to our theme temporarily deactivated. And send us a direct link to the page with the problem.

No problem. I’ve added the additional details in the private field.

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I have found the issue; details are in the PV content field below.

Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

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