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WoodMart My Account Registration – Dokan Email Verification Redirect Issue

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  • #726556

    jayachitra.g
    Participant

    Hello WoodMart Support Team,

    I am facing an issue with the WoodMart My Account registration form and Dokan email verification on my website.

    Issue

    I am using the WoodMart theme’s My Account registration form for normal user/customer registration. Dokan is also installed on the website and its email verification functionality is being used.

    When a user registers through the WoodMart My Account registration form:

    The user successfully completes the registration.
    After registration, instead of staying on the My Account page or showing an appropriate email verification message, the user is redirected directly to the homepage.
    The user does receive the Dokan email verification email.
    When the user clicks the verification link, the verification flow does not work as expected and the user is redirected to the homepage.
    If the user tries to log in without verifying their email, instead of displaying a message such as “Please verify your email address before logging in,” the user is again redirected to the homepage.
    Because of this, the user does not receive any clear indication that their account has not yet been verified.

    Expected Behavior
    The expected flow is:
    My Account Registration → Verification Required → Verification Email Sent → User Clicks Verification Link → Account Verified → User Can Log In
    If the user attempts to log in before verification, it should show an appropriate error/message on the login page, for example:

    “Please verify your email address before logging in.”

    The user should remain on the My Account/login page rather than being redirected to the homepage.

    We can provide the following details for debugging:

    WooCommerce version 10.9.3
    WoodMart version Version 1.1.8
    Dokan version 5.0.11
    Dokan Pro 5.0.6

    Thank you for your support.

    #726593

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    The registration and email verification functionality is primarily handled by WooCommerce/Dokan, Please check how it works with the default WordPress theme and the WooCommerce Storefront theme just to check whether the issue is with our theme or not.

    Best Regards

Viewing 2 posts - 1 through 2 (of 2 total)