Woodmart Prebuilt Website does not import and activate.

[hijol123]

I am unable to import the “Accessories” pre-built website. The process consistently fails with a timeout error at approximately 20-50% progress. Additionally, the dashboard incorrectly flags the “Accessories” demo as “Imported/Ready to Activate” even on a brand-new WordPress installation with a wiped database.

Everything I have already attempted:

DNS & Network: Fully disabled Hostinger CDN. Reset DNS records to point directly to the A-record (82.25.87.29) to eliminate edge-caching and 404 errors.

Server Optimization: Manually increased limits in .htaccess, php.ini, and User INI. Hostinger confirms settings are active.

Clean Installations: Performed 5+ fresh WordPress installs, including complete database deletions and using unique database prefixes (zn_) to avoid legacy data.

Cache Management: Flushed Hostinger Object Cache (Redis), purged LiteSpeed server cache, and used the WoodMart “Remove Content” tool multiple times.

Browser/Local: Cleared browser cache, flushed local DNS.

Current Status:
The theme is stuck in a state where it “remembers” an old import that does not exist, and the new import script refuses to bypass the 300-second mark despite the server being set to 600 seconds. When I click activate, it loads and activates, then after refreshing the page, it shows “Activate” again…

Request:
Please investigate why the import script is timing out at the theme level and how to hard-reset the “Imported” status for the Accessories demo so I can successfully load the Accessories layout for my store, Zene.

• This topic was modified 3 months, 1 week ago by hijol123.

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

I deactivated the plugins that are not recommended. Sure, please access and troubleshoot using the credentials in the private section. Thanks

Hello,

We have reset the website to a clean state to try the import from scratch, but can’t log in now. Could you please create a new account for us?

Kind Regards

Sure, please try again using the credentials below.

It looks like you deleted this user as well. We can’t check this issue now.

Hi,

I was able to resolve this issue after removing the entire website on Hostinger’s main dashboard. The Hostinger’s auto-install removal of wordpress with files and databases did not completely remove hidden left over cache, files which was causing this issue. This was the only way. I appreciate your help and I hope this will help others who are experiencing the same issue. This issue has been resolved. Thank you

Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

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