Woodmart problems after update from version 8.2.7 to 8.3.0+
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Hello,
After Woodmart theme update from 8.2.7 up – even to the current latest (8.3.3)
The homepage and single product page crash – like @ the screenshots.
Tried updating everything to the newest version – all plugins, woodmart core, patches.
Nothing helps.
Any ideas?
Urgent
Thank you
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Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
Login details sent in private
This is dev site – please do what you need.
You’re allowed to disable plugins and do necessary tests.
Please disable all plugins that are not related to our theme so we don’t break anything. Also, it seems to be affected by the custom CSS you added to Theme Settings. Please temporarily remove that CSS as well.
Disabled all plugins except woodmart and elementor
Deleted all CSS
The problem still occurs.
1. Go to Elementor -> Settings and enabled the Optimized Markup option https://monosnap.ai/file/TXQH1zOYex7qiJvV8wseYsABt8x43T
2. As we can see, you still have some plugin that affects images and add some kind of lazy loading
That isn’t the issue.
The difference is, without these plugins, images are broken in the single product’s “related items” grid.
The page is broken nevertheless. (homepage and single product page)
That’s why I’ve activated these two back yesterday.
Now, they’re off – please have a look.
We’ve got woodmart core, elementor and woocommerce as the only active plugins.
Nothing changed; we still see some optimizations applied to images on the product page. Here is a screenshot https://gyazo.com/b8a8fab0c8b03eeac24c73f15e0c3089
hmm, honestly – no idea where it comes from…
Everything is switched off.
CSSes deleted
Code snippets (all custom code) off.
It may be something related to the server optimization extensions. Consult with your server’s provider for help.
Kind Regards
The thing is, everything works normally if I rollback the theme to 8.2.7.
So why doesn’t it work with all the plugins, extensions, etc. with 8.3.0 and above?
I don’t think it’s something on our side, but rather something that was modified in the theme.
Anyway, this lazy loading affects the images and causes this issue. You need to disable it first and test how it works without it.
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