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Woodmart Search in header/mobile menu

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  • #89930

    JuliaSan
    Participant

    Hi,
    I am having an issue with the Woodmart AJAX Search widget.
    In the header and also on the mobile menu when I click/tap on the search field to start typing the search term, it automatically takes me to one of the legal pages (static page) on my site. I tried to find where this “auto forwarding” is coming from, but did not succeed.
    I only have this issue since updating the Theme to 3.0 last week.
    And it probably has something to do with the header builder, because if I place the same widget in the footer (which I did to test it) it works normally.
    Attached I am sending you some screenshots from both mobile and desktop version for a better understanding of the above.
    Can you please advise how to solve this?
    I would be very grateful for your support!
    Kind regards,
    Julia

    Attachments:
    You must be logged in to view attached files.
    #89945

    Hello,

    Please deactivate all the plugins not related to the theme and check the issue again

    I am checking and see this https://gyazo.com/84cec673f1e1e4353a46581ee7c24234

    Best Regards

    #90323

    JuliaSan
    Participant

    Hi ELise,

    I did switch off all plugins not related to woodmart and we experience the same error both on mobile and on desktop.

    Please find below the access to the admin.
    Thanks,
    Julia

    #90333

    Hello,

    Deactivate all the plugins not related to the theme. You have not done that. I need to check in the condition of deactivated plugins.

    I cannot login. As soon as I insert the login and pass, it is reset and requires to insert again

    Best Regards

    #90334

    JuliaSan
    Participant

    Dear Elise,

    in the attached screenshot you will see that I am logged in with the account Xtemos – for which I gave you the access. So if you can not log in I do not know what the problem can be….

    You will also see that the only active plugins are those which are mandatory/optional for your theme.
    Please let me know how to proceed.
    Thanks,
    Julia

    Attachments:
    You must be logged in to view attached files.
    #90367

    Hello,

    I could not log in due to blocking configuration on your site or host https://gyazo.com/81ab8b04d16133f7894695a589700fe2

    So, I am checking your site and now search works as it should: I insert a keyword and it finds the product https://gyazo.com/947c989662df0139bcd0fa2593c7f518

    As for mobile mode: navigate to the Theme Settings > Footer > Copyrights text and insert correct HTML, your HTML has errors:

    <strong>KORALLENRIFF CENTER GmbH</strong></a> <i class="fa fa-copyright"></i> 2018 | <a href="https://meerwasser-experte.at/impressum">IMPRESSUM

    Here is the problem http://prntscr.com/lka5dn

    Best Regards

    #90430

    JuliaSan
    Participant

    Hello Elise,
    thanks, looks like thae footer was the problem.
    Thanks a lot!

    Julia

    #90473

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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Viewing 8 posts - 1 through 8 (of 8 total)