Woodmart slider doesn’t work / display correctly

[platinoweb]

Hi, i need your help. I been creating a slider to my home page. I added 3 transitions of slides and create a Slider. I add this item in my home page and i only see transition one, when i click the arrow and go to the next slide it look in a white page, and the same happens with the third slide.

I read another support ticket in this forum with a similar problem and I tried disabling Wp Rocket but it still doesn’t work.

Please i need your help.

• This topic was modified 1 year, 8 months ago by platinoweb.

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Hi,

Sorry to hear about the inconvenience but can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site? If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third-party Plugins on your Site, with remaining the Theme required ones activated? If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. If this doesn’t work for you then once also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.

If somehow the issue still persists, then please take a complete Backup of your Site first, with permission to completely debug your Site which includes deactivating all the third-party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards.

[Author]

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