Woodmart theme compatibility issue with a plugin

Hi there,

I am a developer and my client have purchased the woodmart theme about 10 days ago. I have to start development of big ecommerce store and before I started i had to run some test with the woodmart theme. So during test i have found the compatibility issue of woodmart theme with a paid plugin named WC designer pro. The plugin is working fine with all other themes which i have tested. e.g. bridge,avada and default themes of wordpress.
Please help me to resolve that issue so that i can start the website development.

Thanks!

Hi,

Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce it on your website.

Thank you in advance.

Hi, thanks for getting to me. Please see the attached document where i have explained my issue step by step. Please keep me posted.

Attachments:

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Are we allowed to switch between themes to see how it should work? And please, send us your FTP access.

Yes, sure you are allowed to do anything which is required to solve the issue and see how the plugin should work. As i told i have created the environment just for testing purpose before i start development of clients website on their hosting. I will send you the FTP access shortly.

Please see i have provided the details.

Try to add the following PHP code snippet to the child theme functions.php file to fix this

add_filter('woodmart_gradients_enabled', '__return_false');

Thank you so much team Xtemos. You assist me so well and quick. My issue has been resolved.

Great, you are welcome.

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