Woodmart Theme conflict with Extra Custom Product Options For Woocommerce Plugin

We are experiencing a compatibility issue between the WoodMart theme and the Extra Custom Product Options for WooCommerce plugin.

On our website, some products are not displaying the custom options correctly on the single product page when using the WoodMart theme. However, when we switch to a different theme (such as a default WordPress theme), the options display and function as expected.

This suggests there may be a conflict between WoodMart and the plugin, possibly related to how the product page or add-to-cart form is being handled.

Could you please help us investigate this issue?

Extra Custom Product Options For Woocommerce version 5.0.1 by plugify

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Hello,

It looks like the plugin adds its custom content using the standard WooCommerce hook. When you create a custom layout with a page builder, it doesn’t contain any default elements and hooks. It contains only those elements that you added with the page builder manually.

We have a special “Hook” element in page builder that you can place to your custom layout and then the plugin will be able to add its custom content there. But we don’t know which one exactly it needs. You can either try to select all hooks one by one or contact plugin developers for help.

Read more information here https://xtemos.com/docs-topic/custom-hooks-and-plugins-compatibility/

Best Regards

I didn’t use a custom layout originally, but following your suggestion, I created a custom layout and added the corresponding WooCommerce hook.

The issue seems to be resolved in the editor preview. However, after actually replacing the original layout in the production environment, the problem still persists.

I don’t think the issue is caused by this hook itself, because some products can still be loaded correctly while only certain products fail to display. I also checked whether there was any issue with the option rules/settings, but I couldn’t find anything unusual.

Additionally, after switching the theme, the problematic products displayed normally again. So I suspect there may still be some conflict between the theme and the option-related code somewhere in the theme.

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Hello,

Now I have checked your site and the product options are showing fine.

See Screenshot for clarification: https://postimg.cc/G9scb7qT

Best Regards

Yes, the options appear when the page starts loading, but they disappear once the page has fully loaded. Please see the attached video.

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then, activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and let me know so I will check and give you a possible solution.

Best Regards

I followed your guide and deactivated all third-party plugins except WooCommerce, Woolmart Core, Elementor, and Extra Options only (see attached screenshot). However, the issue is still there.
I think this proves the issue is not caused by third-party plugins.

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Hello,

I have checked your site and the product options are showing fine.

See Screenshot for clarification: https://ibb.co/Wp0swvkZ

Please try clearing your browser cache or testing in a different browser or incognito mode and double check the issue.

Best Regards

Very strange — it’s still not working properly on my side. I’ve cleared all caches and also disabled the optimisation plugins, but the issue is still happening and the content still isn’t displaying correctly.
However, once I switch to a different theme, everything works normally again.

Hello,

Please try to use the below custom CSS code and paste it to Theme Settings >> Custom CSS >> Global CSS section:

.woosppo_hide_class {
    display: grid !important;
}

Best Regards.

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