Woodmart theme issues – Icon disappears, cannot make any changes to theme.

Hi,

I have been having issues with Icons and theme settings. I have tried to deactivate plug-ins to find any incompatibility issues. I am running the same on my local Linux server. I have restored backups and done everything possible.

I can provide you admin access to WP site. I have already spent few days to debug these issues. I am in a frustrating situation right now. Please, help me fix this issue. Icons disappear whenever I make changes from Themes settings and header settings.

For instance, I will reset everything. I will make changes to headers by going to header builder-> header settings -> edit some colour settings on Topbar from default green to anything. It will be changed to white and icon will be gone.

Another example, I restore everything and then make some changes in theme settings. I will set the general layout to Box, and then I will make some changes in Theme settings -> styles and colours -> pages background – I will change the colour here, and then it won’t affect anything and also it will make icon disappear.

I have updated the links, played with CSS generator etc.

Please help me.

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we could check it?

Thank you in advance

I have deactivated all the plug-ins and activated only the required ones.

Please check private content.

Please, provide us your FTP access as well.

Here you go.

We are not able to connect with this information. Please, check your FTP access.

Try core ftp with this script.

Sorry, but we use FileZilla and everything we need is the correct FTP address, username, and password.

We have checked your website and noticed that the problems is not about our theme. Elementor’s CSS files are not saved correctly as well https://prnt.sc/wgjw8l
So the problem can be caused by your hosting server or some installed plugins.

Hi,
Please check the FTP creds. I have verified it with FileZilla.

I have already told you that I restored the website without plug-ins. I have provided you with FTP access. It should be fine now. And, there is no issue with the hosting provider. I am using other themes as well.

Could you please check how it works with a default theme and Elementor? Test if there are some errors in the console without a theme.

I have checked other themes; it is fine. I have spent a few days around it, and now I just bought extra so that you can resolve it for me.

Then please, activate the default theme with Elementor so we could check.

Yeah, it is having issues.

Yes, as you can see, files can’t be stored in your uploads folder. We don’t know what is it caused by. Probably, you have some problems in your WordPress configuration or folders permissions on the server.

Files can be stored. I can upload media. I can make any changes to the product, pages or post. But, as soon as I make any changes to theme settings or header settings. It crashes.

Please, help me debug this issue.

But the problem not with our theme only and with other plugins like Elementor as well.
Could you please provide us a full path to the WordPress installation folder on your server? We will try to troubleshoot it.

I have tried everything possible from my end. Any change with theme settings or Woodmart settings would cause the issue.

I can’t make any changes to header settings, Woodmart logo doesn’t disappear etc.

I have restored theme for now. It is fine, and you can test from your end. Try to change background colour e.t.c. It will remove icons.

I tried to change the header settings, the top bar of the header should be green. It is white now.

I won’t touch it now.

Nevermind, i recreated everything. Please don’t make any changes.

We don’t see the problem now. Have you solved it?

Hi,

I developed the website from scratch and everything was fine. I didn’t make any changes. Now, the website is down.

Hello,

Sorry, but we haven’t made any changes on your website and don’t know why it is down. Could you please test how it works without our theme at all?

Kind Regards

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