WoodMart Theme – Shop Page Showing Blank After Theme Settings Changes

Hello XTemos Support Team,

I am using the WoodMart – Responsive WooCommerce WordPress Theme (purchased via ThemeForest).

Theme Name: WoodMart

Theme Tags: ecommerce, woocommerce, shop, store, responsive, elementor, drag & drop, ajax shop, product archive

Issue Description:

After making changes in the WoodMart Theme Settings panel, my Shop page layout disappeared. I can no longer find the “Shop layout” or “Product archive” options inside Theme Settings.

WooCommerce is activated, and the Shop page exists and is properly assigned in WooCommerce settings. However, the Product Archive configuration section seems to be missing entirely from the theme options.

As a result:

The shop page layout cannot be customized.

The product archive settings are not accessible.

The front-end shop structure appears incorrect.

Could you please help me identify what caused this issue and how to restore the Shop/Product Archive settings?

Thank you in advance for your assistance.

Best regards,
Bryce

Attachments:

You must be logged in to view attached files.

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please provide us with your admin access so we can log in and check this on your end.

Thank you in advance.

I have provided the information you need in the Private Content section.

Hello,

This issue is challenging to reproduce, and we’re uncertain about its cause. We’ve incorporated additional debugging code into your website’s child theme. Please inform us as soon as the products reappear so we can review the logs and attempt to identify the root cause.

Kind Regards

Hi Artem,
I wanted to express my sincere thanks for your help with this difficult issue.It’s very helpful that you’ve added debugging code to track the problem, and I truly appreciate your patience and professional support.I will keep you updated as soon as there’s any progress.
Kind regards,[Bryce]

Hello,

Could you please provide us with your FTP access so we can continue troubleshooting this issue?

Kind Regards

Also, please let us know if we are allowed to switch to the default theme for troubleshooting as well.

Dear Xtemos Team,
Thank you for your follow-up support.
I am happy to provide you with FTP access and allow you to restore the default theme for further troubleshooting.
By the way, the issue you previously mentioned seems to no longer exist.
However, I have a new problem as shown in the attached screenshot: I cannot access my WordPress admin dashboard.Could you please give me some advice or assistance to fix this?
Thank you for your help.
Best regards,

Attachments:

You must be logged in to view attached files.

Hello,

Please send us your FTP access so we can help you.

Kind Regards

Do you need my server login credentials?

Hello,
As requested, please find the temporary FTP access details below

Sorry, but we are not able to connect to the server with the provided FTP access https://monosnap.ai/file/wmCMUhqZPLV5740tm39a49klf6MqnB

Please use the updated information I provided.

We are not able to log in because of 2-factor authorization https://monosnap.ai/file/jzqqaFZBtb4CU7X3ZtxTM6vxOVdvQe

What should I do?

Could you please temporarily disable this for the account so we can log in?

Dear Support Team,

I have not enabled two-factor authentication on this account.

From the notification message, it appears that the system has detected an unusual login attempt, which is why the additional verification prompt is being triggered.

Unfortunately, this is not something I can manually disable or resolve on my end.

However, you may leave a contact method (such as email or WhatsApp). Whenever you need to log in, please inform me in advance, and I will be available to promptly provide the verification code to complete the login process.

Thank you for your understanding and cooperation.

Best regards,
Bryce

Hello,

We are trying to log in now. Please send the code here, using the private content field.

Kind Regards

ok

verification code

Thank you. We have restored your website. Please check from your end.

Thank you very much for your assistance. My issue has been resolved. However, may I ask what caused these problems? I’m concerned that this might happen again in the future, and I wouldn’t know how to handle it.

I also noticed that the server detected issues with my website and suggested that they could be resolved using AI. Could you please clarify what that means?

There was an error in the log code we added to your website. We have fixed this and will continue observation in order to find the root of the initial problem. Sorry for the inconvenience.

[Author]

Posts