WoodMart theme support please

This topic has 8 replies, 3 voices, and was last updated 2 months, 3 weeks ago by Aizaz Imtiaz Awan.

Viewing 9 posts - 1 through 9 (of 9 total)

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March 31, 2024 at 6:26 pm #553687

nicolae2021
Participant

Hi,

When I hover the mouse over HOME and BUY menu (ACCUEIL and ACHETER in my case, its french), there are other options that pop up underneath. I don’t know how to get rid of that. I removed them from CUSTOMIZE / MENU, but they still show up.

https://creationbetondistribution.fr/

Please help with this.
Thanks
Nicolae

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April 1, 2024 at 2:57 pm #553857

Aizaz Imtiaz Awan
Keymaster

Hello,

We have replied to the same question in the following topic(duplicate topic):
https://xtemos.com/forums/topic/home-remove-menu-title/

Please do not create multiple tickets for the same issue.

Best Regards.

August 24, 2024 at 9:13 am #592186

adesh1707
Participant

Hello Team,
We are not able to access our website. Kindly check at your end and call me at 8527730066

August 24, 2024 at 10:32 am #592194

adesh1707
Participant

Hello Team,
I have customized my woodmart theme and would like to ask if I update my theme so my data will lost or not? Kindly reply I am trying to connect with team since last week but no body replying well

August 24, 2024 at 1:34 pm #592232

Aizaz Imtiaz Awan
Keymaster

Hello,

If you have customized the theme files in the child theme then you will not lose the changes after the theme update.

If you have customized the parent theme files then you will lost the changes.

Best Regards.

August 24, 2024 at 2:12 pm #592239

adesh1707
Participant

Hello Aizaz,
Thanks for your Response,
How can I ensure that I am working on a parent theme or a child theme ? please check at your end because I don’t want to lose my data.
1- My website speed is getting slow Kindly check at your end.
2- Please resolve issue with the registration form as its showing automatically default user. please check attached image.

Please provide me support by remotely access or through my mobile number +91-8527730066

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August 24, 2024 at 3:51 pm #592258

Aizaz Imtiaz Awan
Keymaster

Hello,

Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards

August 25, 2024 at 5:54 pm #592357

adesh1707
Participant

Please check the Private content

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August 26, 2024 at 1:06 pm #592556

Aizaz Imtiaz Awan
Keymaster

Hello,

Your account page issue has been resolved. Check back your site and check the issue.

For the theme update, Follow this guide and update the theme.
https://xtemos.com/docs-topic/update-the-theme/

Best Regards.
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