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Woodmart theme updating failed

Viewing 23 posts - 1 through 23 (of 23 total)
  • Author
    Posts
  • April 23, 2024 at 11:58 am #559773

    lighthome.lt
    Participant

    Updating failed: PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature…
    Can you help to resolve that problem? Thanks in advance

    April 23, 2024 at 12:06 pm #559779

    lighthome.lt
    Participant

    PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    April 23, 2024 at 12:10 pm #559782

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    April 23, 2024 at 12:40 pm #559795

    lighthome.lt
    Participant

    it doesn’t help, we can’t update to the new version.

    April 23, 2024 at 1:06 pm #559803

    lighthome.lt
    Participant

    Can you help us to resolve the problem?

    April 23, 2024 at 2:25 pm #559829

    Artem Temos
    Keymaster
    Xtemos team

    Please do the first two steps and send us your admin access so we can check the issue for you.

    April 23, 2024 at 3:19 pm #559877

    lighthome.lt
    Participant

    How to send you the admin access? I need your email?

    April 23, 2024 at 3:25 pm #559881

    Artem Temos
    Keymaster
    Xtemos team

    You can use any random email and send us your access using the Private Content field on this page.

    April 23, 2024 at 3:34 pm #559884

    lighthome.lt
    Participant

    sending email

    April 23, 2024 at 4:00 pm #559906

    lighthome.lt
    Participant

    Woodmart theme update

    April 23, 2024 at 4:26 pm #559933

    Artem Temos
    Keymaster
    Xtemos team

    Could you please send us your website link so we can check this?

    April 23, 2024 at 4:28 pm #559936

    lighthome.lt
    Participant

    http://www.lighthome.lt

    April 23, 2024 at 4:34 pm #559939

    lighthome.lt
    Participant

    Are you doing something because our website not working?

    April 23, 2024 at 5:07 pm #559957

    Artem Temos
    Keymaster
    Xtemos team

    No, we were not able to log in with the provided credentials.

    April 24, 2024 at 9:15 am #560094

    lighthome.lt
    Participant

    Can you try again? Something was wrong with the website yesterday.

    April 24, 2024 at 9:47 am #560121

    Artem Temos
    Keymaster
    Xtemos team

    Sorry, but we still can’t access your dashboard https://gyazo.com/54272283f3ff4c05c2ff6c1fccb8cbed

    April 24, 2024 at 10:15 am #560138

    lighthome.lt
    Participant

    can you try now, new login create

    April 24, 2024 at 10:20 am #560142

    Artem Temos
    Keymaster
    Xtemos team

    As we can see, the theme is still activated. Note that if you can’t deactivate it then you have a nulled version of the theme installed. In this case, you need to download our theme from ThemeForest and reinstall it completely.

    April 24, 2024 at 10:26 am #560151

    lighthome.lt
    Participant

    Can you do that if I will send you the file?

    April 24, 2024 at 11:23 am #560189

    lighthome.lt
    Participant

    If we reinstall the theme from the begin how about the files does they leave or no?

    April 24, 2024 at 3:48 pm #560297

    Artem Temos
    Keymaster
    Xtemos team

    You need to replace installed theme with the latest version downloaded in your account on ThemeForest.

    April 24, 2024 at 4:23 pm #560305

    lighthome.lt
    Participant

    Thanks, everything is good now.

    April 24, 2024 at 4:28 pm #560314

    Artem Temos
    Keymaster
    Xtemos team

    Great, we are glad that you sorted it out! Feel free to contact us if you have any further questions.

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