WoodMart vs. Product add-ons

Hi!

On the website of a client of ours, we use your thema in combination with product add-ons plugin from WooCommere. Now the file upload field isn’t working properly and after testing we found out the issue is with the theme, because with storefront it’s working fine (tried plugins as well, but it’s working fine with the plugins activated on storefront theme).

Could you please help making it work for our client?

Kindest regards,
Amanda

Hello,

Try to disable the Sticky product option in Theme Settings and test how it works https://gyazo.com/4449e7f17fb53710612cecc3c1ad65ab

Kind Regards

Hi!

Thanks for this advice. I tried with good hope, but it didn’t work. Do you have any other ideas? It’s only the upload field that doesn’t work, the other add-on fields do work…

Kindest regards,
Amanda

Try to disable sticky add to cart in Theme Settings -> Single product -> Add to cart. Let us know if it helps.

Thanks! But unfortunately it’s still not the solution… Still doesn’t work. All other fields we use work, only the upload field doesn’t. Any other ideas?

Please keep these options temporarily disabled and also disable all plugins that are not related to our theme so we can check this on your website.

Hi,

All external plugins are disabled now, just ass the sticky options. Please go ahead.

Thanks!
Amanda

You need to disable AJAX add to cart in Theme Settings -> Single product -> Add to cart as well.

Kind Regards

Yessss, now it seems to work indeed! Thank you very much for your help, very much appreciated.

You are welcome. Feel free to contact us if you have any further questions.

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