Hello,
Thank you so much for purchasing our WoodMart theme and for reaching out to our support center.
Please disable any plugins not directly related to our theme and ensure that you have only the necessary plugins active for WoodMart to function properly: WoodMart core, WooCommerce, and Elementor/WPBakery Page Builder.
If the issue persists, kindly provide us with your WordPress admin access details in the Private content field. This will allow us to log in to your dashboard and investigate the issue further.
Thank you in advance for your cooperation.
Regards