Woodmart woocommerce product filters does not work when logged out
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Good evening. My website product filters does not work when i log out from admin panel. Please check and help with that problem
Hi gspo84,
Thanks for reaching to us and appreciate your patience.
I checked your site as a guest user and filters worked well. Please let me know if you resolved the issue.
Regards,
Hung PD
Of course no. Just ckecked out now. No one filter works for product categories. For example check screenshot product category and click on 6 filter (I selected)
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Hi gspo84,
It worked perfectly on my end. Please watch recorded video for better understanding https://go.screenpal.com/watch/cTQhi3nobd1
Please double check.
Best Regards,
Hung PD
Oh my god. I cant understand whats the problem . I have checked mith my mobile phone and the problem exists. Can you help me what can be the problem?
Hi gspo84,
Thanks for your patience.
I kindly recommend you to purge the cache of CDN, clear browsers cache, disable CloudFlare CDN temporarily and double check the issue.
Regards,
Hung PD
Hello .
I have done almost everything , checked from several devices where we visit first time, I mena no cache , no cdn worked there. No change.
When I log in everything works well, when i log out , product category filters does not work.
I have paid for support , so please do everything to solve my problem
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
Hello,
We’ve disabled all plugins that aren’t related to our theme and switched to the parent theme. Now, the filters should work correctly. Please test them from your end now.
Kind Regards
Look at the screen record. I found our that some of the filters are working correctly, some of them not. Please check and kindly solve it.
I have sent screen record, please check
I found out that some filters still does not work.
I’m not sure how to reproduce this but everything works correctly at the moment. Here is a screenshot https://gyazo.com/de3e4a3456965e6d1196eedb4c62b176
Note that we were able to see the issue when plugins were activated. So most likely, it is somehow related to the installed plugins.
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