WooPayments Integration – Missing Billing Email Field with Woodmart Theme

Description:
I’m experiencing a conflict between WooPayments and the Woodmart Theme that affects the checkout process. Here are the relevant details:

Environment:
– WordPress: Latest version
– Woodmart Theme: Latest version
– Woodmart Demo: Furniture 2 import
– WooCommerce: Latest version
– Editor: Gutenberg
– WooPayments: Latest version

Issue:
When WooPayments is installed, the billing email field disappears from the checkout form, preventing customers from completing their purchases. The field reappears when WooPayments is deactivated.

Steps to Reproduce:
1. Install and activate WooPayments
2. Go to checkout page as a customer
3. Observe that the billing email field is missing
4. Deactivate WooPayments
5. Verify that the billing email field reappears

Additional Information:
– I’ve searched the support forum and found similar issues reported by other users, but no working solution other than deactivating WooPayments, which I need.
– No other checkout-related plugins are interfering
– The issue occurs consistently across different browsers (Brave, Chrome, Safari, Edge, FireFox)

Could you please help identify what’s causing this conflict and provide guidance on how to maintain WooPayments integration while keeping the billing email field visible?

Thank you.

Hello,

Thank you so much for contacting our support center.

To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

Regards

I’ve identified a specific conflict between WooPayments and the Woodmart Theme affecting the billing email field at checkout. I’ve conducted comparative testing across different configurations to isolate the issue:

Test Results:
1. Woodmart Theme WITHOUT WooPayments:
– Billing email field is present
– Checkout functions normally

2. Woodmart Theme WITH WooPayments:
– Billing email field is missing
– Checkout cannot be completed due to required field being absent

3. Twenty Twenty-Five Theme WITH WooPayments:
– Billing email field is present
– Checkout functions normally

Key Findings:
– The issue only occurs with the specific combination of Woodmart Theme + WooPayments
– The problem is theme-specific, as demonstrated by proper functionality in Twenty Twenty-Five
– The missing field prevents checkout completion as email is a required field

[Attachments: 3 screenshots demonstrating each configuration]

Please advise on resolving this conflict to allow simultaneous use of WooPayments and Woodmart Theme.

Attachments:

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