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WordPress website not working

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #454395

    krishnacool99
    Participant
    #454483

    Hello,

    Sorry to hear about the inconvenience but the Theme itself doesn’t have any issue which wouldn’t let you access the WP-ADMIN. It could be a conflict related to Customization done in your Child Theme (if using).

    So, regarding your mentioned concern please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.1.4 and the Core version running is 1.0.36. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

    If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. If this doesn’t work for you then once also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.

    If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN & FTP Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

    Best Regards

    #454562

    krishnacool99
    Participant

    Hi, thank you for your reply. I have tried the provided solutions but they are not working. I have used the parent theme as it is. There is no child theme used.

    #454802

    Hello,

    Can you please share the CPanel login details of your site so I will check and solve the issue.

    Best Regards.

    #454808

    krishnacool99
    Participant

    Yes, sure.

    #454850

    Hello,

    The feeds-for-youtube plugin created the issue on the site. I have deleted that plugin now the site is working fine.

    Best Regards.

    #455105

    krishnacool99
    Participant

    Dear Support Team,

    Thank you for fixing this. I have following 2 more queries:

    1) How can I activate the sidebar for the product category pages http://www.wishnxt.com/product-category/luxury-feminine-perfumes/

    2) In the product details page – I want to change the text “Features & Compatibility” to “Product Description”, how can I do it?

    #455179

    Hello,

    If you do not mind please create the new topic in the support forum for the new issues with new subject so it will be easy for the other users as well to find the solution who facing the same issues.

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

Viewing 8 posts - 1 through 8 (of 8 total)

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