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WordPress + WoodMart + WPML -> Elementor issue

Viewing 19 posts - 1 through 19 (of 19 total)
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  • #731064

    natidi.com
    Participant

    Hello,

    I am building a website, using WordPress + WooCommerce + WoodMart + Elementor.
    During the installation and configuration process – I didn’t get any errors or warnings.
    After the installation – I tried opening a page with Elementor – loads perfectly fine and fast.

    Than I added the multi-language plugin – WPML. – Main language – Bulgarian, secondary – English.
    After that – when I try to load Elementor – it doesn’t load at all – just tricking ad Loading….
    I get there messages in the console – check the errors below.
    When I uninstall WPML – Elementor doesn’t load at all and the same errors appear.
    how to fix that?

    Attachments:
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    #731084

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Your given site is not working for me. Have you enabled any IP restrictions? I am accessing the site from Pakistan.

    https://ibb.co/hxNXWRdh

    Best Regards.

    #731085

    natidi.com
    Participant

    Hello,
    No, there are no restrictions at all.

    #731092

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Thank you for the details.

    We still can’t open your website from our side, even though no IP restrictions are enabled in WordPress. Your hosting provider may be blocking some locations through a server firewall, a security module or a CDN such as Cloudflare. Could you please check this with them? Visitors from Pakistan need to be able to reach the site so we can look into it.

    You also said the problem continues after you uninstall WPML, so WPML may not be the cause. While you wait for our reply, please try these steps:

    – Update WoodMart, WoodMart Core, Elementor and WooCommerce to their latest versions.
    – Temporarily deactivate every plugin except WooCommerce, Elementor and WoodMart Core, then try to open a page in Elementor again. If it loads, turn the other plugins back on one at a time to find the one causing the conflict.
    – Go to Settings > Permalinks, click “Save Changes” once, then clear any caching plugin and your server cache.

    Best regards,

    #731093

    natidi.com
    Participant

    Hello,

    I contacted my provider – they said that Pskistan is blocked, but they can add your IP address to whitelist.
    Can you provide me with your IP, so that it will be whitelisted?

    Best regards

    #731109

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    My IP is: 137.59.145.82

    Best Regards.

    #731111

    natidi.com
    Participant

    Hello, your IP has been whitelisted.

    #731113

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I have checked your website and confirmed that Elementor is now loading correctly, and I can edit pages without any issues.

    See Screenshots for clarification: https://postimg.cc/nM9bdyV9
    https://postimg.cc/ppDNvKng

    Please install and activate WPML again on your staging site and check whether Elementor continues to work correctly. Once you have done this, let us know so we can investigate the issue further with WPML enabled.

    Best Regards

    #731114

    natidi.com
    Participant

    Hello,
    It still doesn’t load. I have tried in a few browsers. There are plenty of errors in the console.
    Have a look at the screenshot.

    Attachments:
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    #731142

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I have reinstalled Elementor on our site and tested the pages. They are now loading correctly without any issues.
    See Screenshots for clarification:

    https://postimg.cc/fJQcv3JZ
    https://postimg.cc/MvJ7Ycvq

    Could you please clear your browser cache and check the issue again? Let us know if Elementor still gets stuck on the loading screen.

    Best Regards,

    #731145

    natidi.com
    Participant

    I installed WPML.
    – Elementor is no longer working.
    – WooCommerce cannot be activated.

    Attachments:
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    #731168

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I have found that you are using the older version of the theme. Please update the theme to the latest WoodMart 8.6.4 version and update all the theme plugins as well, I am sure your issue will be solved.

    Best Regards.

    #731169

    natidi.com
    Participant

    Hello,
    I updated everything. After the update and applying the patches – WooCommerce now works fine, but Elementor still crashes.

    Attachments:
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    #731185

    natidi.com
    Participant

    Hello,
    This is taking too long and I am running out of time – the deadline for the project is extremely close.
    Will you be able to prioritize this issue and fix it?

    #731186

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    We have investigated your website in more detail. When loading the Elementor editor, the server is unable to process requests efficiently. Each request to WordPress takes approximately 4–10 seconds, and some of them fail with a 500 error: “Error establishing a database connection.” As a result, the editor fails to load: https://monosnap.ai/file/DcRAXgt1hQhx3rFGYbxSNQR3o5RRUo

    The main cause appears to be that the server’s OPcache is completely full (128 MB out of 128 MB). As a result, PHP has to repeatedly recompile code, significantly slowing down request processing.

    To resolve this issue, we recommend contacting your hosting provider’s technical support and asking them to:

    1. Increase the OPcache settings to the following values:

    ini
       opcache.memory_consumption=256
       opcache.interned_strings_buffer=32
       opcache.max_accelerated_files=20000

    2. Check your account resource limits (CloudLinux LVE: Entry Processes, NPROC, and CPU), as well as the MySQL connection limit (max_user_connections), and increase them if necessary.

    Best Regards.

    #731191

    natidi.com
    Participant

    Hello,
    Some of the errors in the console disappeared, but Elementor is still not loading.

    Attachments:
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    #731207

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    We checked, and the editor is working correctly on our end.
    https://monosnap.ai/file/hUEAnXbPzM0TvPdsxjAkFDaQNxBXlo

    Best Regards.

    #731221

    natidi.com
    Participant

    Hello,
    Now Elementor loads, despite hitting 100% CPU usage and 100% RAM usage.
    Tell me how to fix that issue on the production server – step by step.

    #731229

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    As mentioned in our previous messages, we recommended the following steps:

    1. Increase the OPcache settings to the following values:

    ini
       opcache.memory_consumption=256
       opcache.interned_strings_buffer=32
       opcache.max_accelerated_files=20000

    2. Check your account resource limits (CloudLinux LVE: Entry Processes, NPROC, and CPU), as well as the MySQL connection limit (max_user_connections), and increase them if necessary.

    Could you please confirm whether you have implemented these recommendations?

    Additionally, we noticed that WP_DEBUG, WP_DEBUG_LOG, and SCRIPT_DEBUG are enabled on your website. Could you please disable these settings and deactivate the WP Debugging and WPML Troubleshooting plugins as well?

    Best Regards.

Viewing 19 posts - 1 through 19 (of 19 total)