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WP Bakery Editor / product-image.php

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  • #574195

    DELAYON
    Participant

    Hi there!

    We are experiencing issues with our page and have identified a possible issue with the product-image.php

    Issue 1:
    We tried editing a single product layout in English (International language by WPML). While copy pasting a layout (html code) from a perfectly working german product layout, we noticed the product image are not being displayed in backend editor & frontend editor is not loading at all. When saving the layout as an HTML text, we receive a critical error message.
    Also we are experiencing issues with the all product prices when being logged in as an Admin. there are constantly a few Euro Cents of the actual price. This is only visible when being logged in with an account; not on the shop page.
    Admin image below, reference live page: https://delayon-eyewear.com/shop/linetracer/

    Please check the private content for more info.

    thanks

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    #574338

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme temporarily. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #574361

    DELAYON
    Participant

    Hi there!

    Our page is currently live so we cant do that on a live page. Also: the issue only occurs in languages translated with WPML, so youd need these plugins to reproduce the issue.

    I`ll try to set a staging site.

    #576532

    DELAYON
    Participant

    Hi there!
    There is a staged page via the link below.

    #576614

    Artem Temos
    Keymaster

    Hello,

    Please send us your staging website admin username and password so we can check the issue.

    Kind Regards

    #576850

    DELAYON
    Participant

    Login info is the same as on the live page.

    #576917

    Artem Temos
    Keymaster

    Please send us your staging URL also.

    #577159

    DELAYON
    Participant

    Please find it below.

    thanks

Viewing 8 posts - 1 through 8 (of 8 total)