WP Bakery is not working

WP Bakery is not working

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Hello,

I would like to request temporary admin access to the website to take a better look at the issue there.

Thank you in advance.

Kind Regards

[Luke Nielsen]

URL: https://alliedblackcarservice.com/

• This reply was modified 10 months, 2 weeks ago by Luke Nielsen.

Hello,

Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

Thank you in advance.

Kind Regards

Yes, you can do it.

Hello,

We have investigated the issue and see that it is stuck in the place where WPBakery does json_encode. Due to the large amount of elements, your server can’t process this function for some reason. Unfortunately, we don’t know why it can’t proceed. You can try to consult with your server providers or try another host for your website.
https://monosnap.com/file/F0wjDj6rAhymb37vXJKlSSyVocQLih

Kind Regards

Can you please log back into the site and check? After you logged in and activated the parent theme, it seems the problem was fixed, but I activated the child theme because I lost some styles and everything got damaged again. I sent a ticket to Godaddy and they tell me that everything is fine on their side.

Hello,

Unfortunately, changing to the parent theme is not solving the issue. Therefore, could you please contact your server again and ask them to check again from their side this problem, how the page is currently loaded and how the page will be loaded, when in this file wp-content/plugins/js_composer/include/templates/editors /partials/backend-shortcodes-templates.tpl.php we comment lines 21 and 22 https://monosnap.com/file/F0wjDj6rAhymb37vXJKlSSyVocQLih then the page will load. Having done a couple of tests, we can confirm that the problem is in the server configuration since we had a similar problem and the solution was to replace the hosting https://xtemos.com/forums/topic/wpbakery-page-builder-wont-work-with-woodmart- core-active/

Kind Regards

[Author]

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