WP Bakery not saving updates

Hi,

Recently I’ve updated wp bakery to the latest version and it still works but now I can’t save or preview pages, when the button is clicked nothing happens.

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

Hi,

I’ve tested that disabling all plugins and still same issue

Please turn them off and send us your admin access so we can check it.

Hi,

the site is on production mode we can’t just disable all the plugins.
I’ve upload the credentials for entering the admin area, please be aware that the off-load hours are between 1am and 6am at GMT+1

Regards

In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

Kind Regards

Hi,

I’ve made the test with all the themes disabled and still can’t save, we can’t even do SEO part since it won’t save, please I need help with this matter.

Thanks

Hello,

We need to test how it works without extra plugins on your website.

Kind Regards

Hi,

I’ve installed the health check & troubleshooting plugin from wordpress and I’ve deactivated all plugins and themes, with wp bakery only active the problem persists. Can you please check what’s the issue with the saving button?

Thanks

Hello,

Please send us your actual admin access so we can check this without plugin as well.

Kind Regards

Hi,

here are the credentials.

Thanks

We just tested this on your website but don’t see any issues with the WPBakery page builder https://gyazo.com/d4544ebaa3da2e3483ae5f35391bfa4b

Hi,

It looks like it was some user issue, I don’t really know what is the cause but changing to another new admin user solved the issue.

Thanks

Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

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