WP Bakery problem

Hello,
When I try to change / update my home page using WP Bakery, all I get is a white screen and I see nothing?
Thanks

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Hello,

Thank you very much for choosing our theme and for contacting us.

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hi,
Deactivated all plug-ins, problem still there

Hello,

Please remove block HTML tags from the text page: https://gyazo.com/da12a9245850de329e53e2d0f23143b7

You would better create this template with row and columns.

If you have any questions please feel free to contact us.

Best Regards

Hi,
Thank you for your help but the problem is still there. I have deleted the section as per your screenshot, but when I use frontend editor I only get a white page like before?

plus what is strange is that I only have this problem on the home page

Hello,

Please check all the text blocks and remove HTML tags https://gyazo.com/30a2ecba54e091a6091fc97274ccb86d

If you have any questions please feel free to contact us.

Best Regards

Hi,
I delete the text as per your video (sorry my coding skills are not good, that is why I used your theme because it was easy to use!)
Now I see this on the home page?
I don’t understand, I have been using the theme for over a year with no problems ans since I updated last week I have this problem on the home page.

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Hello,

Please copy all the text on the home page, insert in any text editor, and make sure no HTML tags there: https://gyazo.com/d449ed64ac024e38a5017390ad889ab3 then insert this text free from HTML into the text block.

If you have any questions please feel free to contact us.

Best Regards

Hello,
Thank you for your help, but how do I ‘find HTML tags’? I am not good with coding on computers….

Hello,

Please copy the text on the front end, paste in any editor then insert into the clear text block.

If you have any questions please feel free to contact us.

Best Regards

Thanks for your patience… problem solved !

You are welcome! We are here to help.

Wish you a wonderful day!

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