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WpBakery – Not loading the Setting Modal

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  • #486737

    nabeel
    Participant

    Hi, There.
    After the recent update. I am not able to make any changes to my pages.
    Whenever I tried to open Rows’s , Column’s or any section Setting the Modal kept on loading.

    It’s been more than 24 hours to investigate and troubleshoot but still same.

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    #486802

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG
    Switch to the parent theme, if you use the child.

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

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