WPBakery Page Builder update error

Hi,
I’ve been facing a little problem with WPBakery Page Builder update . It won’t update whatever I do.
This is what it says:

Updating Plugin: WPBakery Page Builder
Downloading the update from woocommerce-com-expired-1873400173863
Upload failed. Invalid URL provided.

Could you possibly let me know what I can do to update it?

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Hello,

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
WPBakery page builder

Thank you in advance

Hi Artem,
I attach the details.

Sorry, but we can’t enter your dashboard and get the following error https://gyazo.com/95e116e0064b928f61c3f52418e1a79b

Hi Artem,
Do you think you could provide me with the IP address of the person who will be fixing the issue, so that I could grant the access?

Yes, here it is 176.98.71.156

Sorry for the delay. The access is granted. Now it should be fine.

Thank you

Please, disable all plugins that are not related to our theme and switch to the parent theme temporarily.

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