Home Forums WoodMart support forum WRONG Description in Product page with woocommerce

WRONG Description in Product page with woocommerce

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #239665

    Optilink
    Participant

    Hello,

    We realize that on the product page the short description is different from the woocommerce short description. Something is wrong with the theme lately. It happens to another website that we are using woodmark. See the screenshot attached. Please respond asap to find the issue.

    Attachments:
    You must be logged in to view attached files.
    #239667

    Optilink
    Participant

    ** and if we change the Product page design from default to the center is fixed. So as far I can understand is a theme issue. However, we don’t wish the details to be in the centre so we need to find a way to fix it

    #239668

    Optilink
    Participant

    sending again the image

    #239673

    Hello,

    I saw the screenshots you attached.

    Please deactivate all the third-party plugins activate the parent theme then clear cache and check back.

    If the problem continues then leave all the third-party plugins and provide with the admin panel login details of the website to check it myself and help you out accordingly.

    Regard’s.
    Xtemos Studios.

    #239693

    Optilink
    Participant

    Hi,

    I cannot deactivate plugins because the website is live!, we checked though that there is no conflict with other plugins. Today i updated woocommerce i don’t if it relates to the issue. Before that, with the plugins i have now was working ok. Please login and see the issue.

    #239713

    Hello,

    It is necessary to deactivate all the third-party plugins to debug the issue because we only troubleshoot the issue with theme plugins.

    So please deactivate all the third party plugins not related to the theme then tell me to start the debug process.

    Regard’s.
    Xtemos Studios.

Viewing 6 posts - 1 through 6 (of 6 total)