“Wrong” template being loaded
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Hello, I am trying to use the Grocery template of Woodmart, but I am not getting the correct template when importing.
From Theme settings in WP I can see this template, and import it:
https://woodmart.xtemos.com/demo-grocery/demo/grocery/
But I want this one:
https://woodmart.xtemos.com/demo-grocery/ (different header)
How do I go about doing this? Thanks
Hello,
Please deactivate all the plugins except these ones:
Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
Switch to the parent theme and upload the demo.
In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards
Are you sure its an issue with the plugins though? The “prebuilt website” that I can see on /wp-admin/admin.php?page=xts_prebuilt_websites is the exact same one that gets imported, its however not the one I found on your website, https://woodmart.xtemos.com/demo-grocery/.
Seems like its the wrong site included in the prebuilt websites repo.
Hello,
Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.
Best Regards
Yes, provided in the extra info.
Hello,
Could you kindly send the login URL, please?
Best Regards
Check the extra info 🙂
Hello,
Unfortunately, it is not possible to upload our demo with our header.
You upload the demo and manually configure it as per your needs.
If you have any questions please feel free to contact us.
Best Regards
.
